Product Delivery Manager-Operations Project Manager

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.
  As a Product Delivery Manager in Wholesale Payment Operations, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.    Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you’ll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.
  Job responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners 
• Spur Project execution for Operations planning, prioritization, and readiness in line with the Swift ISO20022 market go-live roadmap.
• Provide resourcing and capability analysis across Payment Operations to support functional leads, including impact analysis for change board discussions.
• Lead independent initiatives working across functional teams and lines of business.
• Pursuit Operations readiness to support new product roll out by ensuring documentation of process flows, operational procedures, training, user entitlements, clearly defined roles and responsibilities and establishing escalation matrix.
• Perform impact analysis for business initiatives to determine key business groups that will consequently be required to undergo technical or operational process change.
• Test planning, execution, reporting, gap and defect analysis in support of the User Acceptance Testing team.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies 
• Knowledgeable of banking functions, specifically, in one or more of the following areas: Core Cash Processing or Global Financial Messaging.
• Project Management experience - Execution focused, tenacious and risk aware, with excellent time management skillset.
• Strong problem solving, collaboration, communication, and interpersonal skills with proven ability to influence stakeholders without direct authority.
• Strategic thinker with ability to define future state business model and drive execution to that effect.
• Promotes partnership; encourages collaboration, information sharing and discussion to break down silos.
• Builds/promotes a client/customer centered organization.
• Business Analysis experience for defining the business requirements for development and commercialization of new product capabilities, involving collection of data, analysis and reporting.

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics
• Strong Payments knowledge and / or prior experience in driving large scale strategic projects is preferred.
• Knowledge of end-to-end technology lifecycles and release patterns.
• Adaptable, able to work globally, across lines of businesses and particularly across function.
• Experience in designing, delivering & presenting executive level content.

 

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small busin