Information Tech Property Custodian - Randolph AFB
AttainXAbout the role
Job Title: Information Technology Property Custodian (ITPC)
Location: JBSA-Randolph, San Antonio, TX (on-site)
Clearance: Favorable Tier 1 (formerly NACI) Investigation
Citizenship Status: U.S. Citizen
Compensation: SCA - $31.36/hr + $5.09/hr H&W
AttainX, Inc. is seeking an experienced, customer-focused, and highly organized Information Technology Property Custodian (ITPC) to manage the IT asset inventory for the Air Force Accessions Center (AFAC) and Air Force Recruiting Service (AFRS) Headquarters at JBSA-Randolph. This highly visible position is responsible for maintaining full accountability of government IT assets throughout their lifecycle while providing exceptional customer service to end users. The ideal candidate is organized, detail-oriented, proactive, and capable of balancing inventory management, logistics coordination, and customer support in a dynamic government environment.
Required Qualifications:
- Bachelor’s degree in supply chain management, business administration, or related field preferred or equivalent work experience.
- Minimum of 3 years’ experience as an Information Technology Property Custodian and Unit Software License Manager or in a similar equipment management role.
- Must have 2 years’ experience working within a government agency, understanding government policies and procedures.
- Demonstrated proficiency in managing IT hardware assets relative to unit manning and maintaining highly accurate inventories with meticulous attention to detail.
- Fluency in PC-related systems and the Microsoft Office Suite (365).
- Embody the highest standards of professionalism with a friendly, approachable, and customer-first attitude while adhering to company and client policies on appearance, communication, and conduct.
- Strict adherence to all Operations Security (OPSEC) and Controlled Unclassified Information (CUI) protection protocols is mandatory.
- Must possess a favorable Tier 1 (formerly NACI) investigation for IT-Level III access.
- Must complete and maintain all required DoD/Air Force training (e.g., DoD Cyber Awareness) to ensure continuous access to government networks and systems.
- Must perform work on-site. Standard core work hours are 0730-1630, Mon-Fri.
Preferred Qualifications:
- Possess excellent time management and organizational skills with a proven ability to balance back-office administrative duties, hands-on inventory work, and on-demand customer support across multiple facilities.
- Proven experience in a customer-facing or direct user-support role with excellent communication and problem-solving skills.
- Hands-on experience in submitting, tracking, and tagging hardware asset orders.
- Ability to physically handle, move, and store IT equipment, including lifting and carrying items of moderate weight on a regular basis.
- An understanding of the Financial Liability Investigation (FLI) process.
- Ability to proactively analyze asset utilization to identify potential risks and cost-saving opportunities.
- Ability to identify underutilized assets, forecast needs, and prevent unnecessary spending.
- Experience with secure shipping and receiving of IT assets via commercial carriers (e.g., FedEx), to include preparing hardware for shipment, tracking, and actively troubleshooting complex issues such as security flags and lost packages to ensure asset recovery.
- Experience with mobile device carrier enterprise account management.
- Prior military or DoD environment experience; familiarity with Air Force structure, terminology, and procedures is highly valuable.
- Prior experience as an Air Force Records Custodian or experience with the Air Force Records Information Management System (AFRIMS).
- Professional certifications such as Certified Asset Management Professional (CAMP) or Certified IT Asset Manager (CITAM).
Key Responsibilities:
Customer Support & Personnel Processing:
- Serve as the primary, friendly point of contact for all HQ AFRS personnel regarding IT equipment.
- Directly support members by managing their hardware needs from arrival to departure, including in-processing and out-processing, to ensure a seamless experience.
- Manage the full lifecycle of IT assets, including acquisition, issuance, transfer, and disposal, in strict accordance with DAFMAN 17-1203, ITAM.
Physical Asset & Invento
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