Field Competence Support Engineer

Family Description

Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.

Subfamily Description

Deployment (DEP) comprises the provision of an end-to-end process for the acquisition, construction, implementation / integration, installation, commissioning, and customer acceptance.

 

•Drives the customer project acceptance strategy for field acceptance part incorporating relevant references from relevant stakeholders.

•Improves and further develops customization and documentation of technical procedures, test protocols, configuration guides, Method of Procedures (MOPs), Detailed Level Procedures (DLPs), provisioning appropriate work instructions for field tools and measurement equipment. 

•Leads by being the first technical point of contact during the execution of the telecom implementation activities, ensuring rapid solution to the reported issues. 

•Perform analysis of root causes on process output and deliverables seeking for productivity, quality and cost improvements. 

•Guides other field functions and sourcing/offer preparation contributing to installation solution, definition of scope of work, Request for Information (RFI), Request for Quote (RFQ) process; assessing technical capabilities of suppliers. Independently prepares and executes product and workmanship trainings and certifications for subcontracted or internal resources according to the Training and Certification Delivery Model. 

•Interfaces with relevant stakeholders regarding supplier performance evaluation, providing input-related to technical evaluation. Hold regular meetings with teams understand upcoming resource needs for ongoing and new projects.

•Hold regular meeting with vendor leaders communicating larger resources needs, upcoming training needs as well as address vendor deficiencies.

 

Impact

Impact is short-term and usually departmental/project in scope. Accountable for quality, accuracy and efficiency of own and/or team achievements. Actions and errors can have program, project, functional impact.

Scope & Contribution

Individual Contributor: Performs and/or coordinates day-to-day activities to meet departmental/project objectives. Carries out root/cause analysis in more complex problems. Can develop and implement recommendations. Managerial/Supervisory: Direct supervisory responsibilities for people. Typically first level (and lowest level) of solid line management. Carries out variety of complex activities according to plan within broader area of responsibility, analyses problems. Decision-making typically according to established solutions.

Innovation

Accepts responsibility for and demonstrates support for delegated decisions. Requires minimum supervision. Uses non standard approaches to resolving issues. Suggests improvements and seeks opportunities for innovation. Demonstrates initiative & adaptability to changing business environments. Is willing to take on new roles or jobs appropriate to skill set in different environments and/or locations.

Communication

Works to influence others to accept job function’s view/practices and agree/accept new concepts, practices, and approaches. Requires ability to communicate with functional leadership regarding team & technical matters. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues.Has cross-cultural knowledge and global mindset

Knowledge & Experience

Management experience / Achieved advanced skills and knowledge within a specific professional discipline involving the integration of theory and principles with organisational practices and precedents. Typically requires 4-6 years relevant experience and/or a graduate equivalent (or higher) degree.

The successful applicant must have a valid Australian driver licence and must have an Australian work visa or PR, or citizenship. We are only accepting applicants, who are already based in Australia as there is no funds for relocation. 

 

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge