Coordinator, People Operations

Description: 

The People Operations Coordinator is a key member of the Human Resources team, providing high‑quality frontline support across recruitment, onboarding, HR operations, employee experience, and office administration. Working under the direction of the People Operations and Engagement Manager, the Coordinator executes day‑to‑day operational tasks, maintains HR systems and documentation, and supports the delivery of HR programs that advance the School’s mission and commitment to excellence. 

This role works Monday–Friday, 9am–5pm. For the  first 3 months, the employee will be on-site 5 days a week. After 3 months, 1 day can be worked remotely.

The salary for this role is $60,000-$70,000 per year.

Working at Juilliard

Founded in 1905, The Juilliard School is a world leader in performing arts education. The school’s mission is to provide the highest caliber of artistic education for gifted musicians, dancers, and actors from around the world so that they may achieve their fullest potential as artists, leaders, and global citizens.

Excellence and professionalism are important guides in how we go about our work, but we also connect to the mission as individuals in the workplace. We thrive because of our variety of backgrounds and our ability to be open and honest, and we also thrive because we enjoy each other’s company. We believe that each employee has the responsibility to help shape the Juilliard organizational culture, and we provide opportunities to participate in team-building throughout the year. Our organizational values focus on community and culture.

We encourage you to read more about how we achieve our mission on our website, juilliard.edu.

Role Responsibilities:

Onboarding & Hiring Support 

• Support the People Operations Manager in executing hiring and onboarding workflows for a wide range of worker types, including Overhires, Guests, Faculty Substitutes, Non‑Student Accompanists, Temporary Administrative Staff, Juilliard Performers, Mentors, Hire Juilliard Performers, and Apprentices; Administrative Staff and Faculty as needed.  
• Handles hiring and onboarding for all employees in absence of the People Operations Manager. 
• Complete onboarding tasks for new hires by:  
• Monitoring background check progress and ensuring timely completion. 
• Assisting with Section 2 of Form I‑9 and ensuring compliance. 
• Following up diligently on missing onboarding information. 
• Guiding new employees through onboarding checklist items. 
• Ensure all onboarding steps are completed accurately and on schedule. 
• Maintain and regularly update onboarding spreadsheets, trackers, and documentation. 

• Provide administrative support to the People Operations Manager during recruitment cycles, including posting job advertisements, scheduling interviews, completing reference checks, and preparing materials when needed. 

   

Cadence / Oracle Cloud HCM Support 

• Assist employees with questions related to timecards, PTO balances, time‑off requests, and basic system navigation. 
• Perform accurate HR data entry for hiring and onboarding, employment transactions (promotions, etc.). 
• Support the Manager in maintaining data integrity and ensuring timely processing of personnel actions. 

HR Customer Service & Office Operations 

• Assist employees, students, and visitors seeking HR support. 
• Respond to and triage employee inquiries with discretion, escalating complex issues to the Manager as appropriate. 
• Manage the HR inbox by accurately responding to inquiries, routing requests, and ensuring timely follow-up. 
• Provide administrative support to the HR team, including file maintenance, document preparation, and scheduling assistance. 
• Respond to internal job description requests and maintain the job description database 
• Maintain accurate and up‑to‑date employee files in accordance with HR policies and compliance requirements. 
• Provides monthly HR updates to Marketing and Communication department 
• Support the Manager in preparing documentation for audits, reporting, and compliance reviews. 
• In absence of the People Operations Assist: 
  • Assist employees with inquiries related to timecard entries, PTO balances, entering time off, and other items. 
  • Reconcile AMEX bills and process invoices to ensure timely weekly submissions. 
  • Prepare employment verification letters and complete Public Service Loan Forgiveness (PSLF) forms. 

Employee Events & Community Engagement 

• Assist the Manager in planning and executing HR‑led events such as All‑Staff