Client Success Specialist

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Job Description:

As a Client Success Specialist, you will play a pivotal role in optimizing organizational processes and enhancing client satisfaction. Your responsibilities encompass a wide range of functions:

Process Improvement:

·         Analyze existing processes to identify inefficiencies and areas for improvement.

·         Develop and implement strategies to streamline workflows, increase efficiency, and reduce operational costs.

·         Monitor the effectiveness of implemented changes and iterate as needed.

Client Success Enhancement:

·         Devise and execute initiatives to elevate the overall client success.

·         Act as a liaison between clients and internal teams, ensuring seamless communication and understanding of client needs.

·         Develop and maintain strong client relationships through proactive engagement and feedback mechanisms.

Monitoring and Reporting:

·         Implement monitoring mechanisms to track the progress of process improvements and client satisfaction initiatives.

·         Generate regular reports on key performance indicators related to both processes and client success.

Training and Development:

·         Create and deliver training programs for employees to ensure alignment with optimized processes and enhanced client engagement.

·         Develop training materials and resources to support ongoing skill development and process understanding.

Client Retention and Engagement:

·         Strategize and implement retention programs to ensure client loyalty.

·         Proactively identify opportunities to enhance client engagement and satisfaction.

·         Collaborate with marketing and sales teams to align strategies for client retention.

Strategy Development:

·         Contribute to the development of overarching strategies for both process improvement and client success enhancement.

·         Collaborate with cross-functional teams to align individual strategies with broader organizational goals.

Requirements:

·         Medical software experience.

·         Proven experience in process improvement, client success management, and client retention.

·         Strong analytical skills and ability to interpret data for decision-making.

·         Excellent communication and interpersonal skills.

·         Proactive problem-solving attitude with a focus on continuous improvement.

·         Ability to develop and execute strategic initiatives.

If you are passionate about optimizing processes, enhancing client success, and contributing to organizational success, we invite you to apply and be a key driver of our client-centric and efficiency-focused initiatives.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.