Senior Manager, Infrastructure

NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.com so our team members can review.

 

NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. 

NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team. 

At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022,  2023, & 2024 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America. 

Other recent awards include: 

• Two-time winner (2024, 2023) National Top Workplaces
• Two-time winner (2024, 2023) Top Workplace innovation
• Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune
• Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine
• Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility
• Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits
• 2024 Cultural Excellence
• 2024 Technology Industry 
• 2023 Top Workplace Leadership
• 2023 Top Workplace Purpose & Values
• 2022 Top Workplace Employee Appreciation and Employee Well Being

NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day! 

What You’ll Do 

NetDocuments is seeking a Senior Manager, Infrastructure to lead the day-to-day operations of our Datacenter Infrastructure team and support the broader Cloud Operations organization. In this highly impactful role, you’ll ensure our infrastructure runs with excellence, reliability, and scalability while helping drive our continued evolution toward a fully public cloud environment. You’ll collaborate across engineering, architecture, and incident management teams to deliver world-class uptime and performance for our global SaaS platform. 

You will: 

• Manage on-premise datacenter operations as part of the Cloud Infrastructure team, ensuring stability and performance. 

• Partner with Software Engineering, Cloud Engineering, and Architecture teams to maintain a world-class cloud and infrastructure operation. 

• Ensure security and compliance standards (SOC2-T2, ISO27001) are implemented effectively and pragmatically. 

• Maintain and enhance business continuity (BC) and disaster recovery (DR) plans in alignment with evolving business needs. 

• Oversee observability standards and practices across the infrastructure environment in collaboration with key stakeholders. 

• Provide leadership for incident response SMEs in partnership with the defined Incident Management process. 

• Build trusted partnerships within the CTO organization, especially with Cloud Engineering leadership. 

• Lead, mentor, and develop a high-performing team of engineers focused on professional growth, certification, and readiness for full public cloud operations. 

• Manage AWS PaaS services supporting NetDocuments’ SaaS applications. 

• Lead annual budget planning and ongoing