APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

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POSITION SPECIFICS​

Penn State Human Resources is looking for a detail-oriented, customer-focused individual to join their Absence Management (AM) team. The Absence Management Assistant provides administrative and operational support to the AM team with a focus on workers’ compensation, leave of absence coordination, and benefits billing. This role works closely with employees, insurance providers, healthcare panel providers, and payroll to ensure timely and accurate handling of claims, benefits, and employee records.

The responsibilities for this position include, but are not limited to:

• Handle incoming workers’ compensation claims, including processing paperwork, coordinating with insurance companies, handling billing, and facilitating communication between employees and occupational health/panel providers.
• Prepare and submit wage statements to insurance companies to ensure proper calculation of employee lost wages.
• Process workers’ compensation reimbursement checks and coordinate with payroll for accurate posting.
• Process checks and payments received from employees for benefit premiums while on leave, working directly with payroll to apply them appropriately.
• Oversee benefit billing for employees on leave of absence, collaborating with payroll to maintain accurate records.
• End intermittent leaves and send reminders of upcoming leave expirations, including distributing new FMLA paperwork when required.
• Perform data entry, filing, and other HR administrative tasks as needed.
• Provide responsive support to employees, insurance representatives, and internal departments regarding HR-related inquiries.

This position offers a flexible work arrangement that combines remote and on-campus work. Questions related to flexible work should be directed to the hiring manager during the interview process.

The ideal candidate will possess strong customer service and communication skills, both oral and written, professionalism, accuracy and attention to detail, and be capable of working independently, as well as collaboratively in a team environment. A hig