Associate Portfolio Success Manager

Job Description

Kickstart Your Career at Zendesk
The Scaled Customer Success Associate Program is an entry-level opportunity designed for recent graduates to build a strong foundation in customer success. As part of the Global Scaled Customer Success team, you’ll help customers unlock the full potential of Zendesk’s solutions while developing your technical skills, including learning about Zendesk AI and other innovative tools shaping the future of customer experiences.

About the Program

The Scaled Customer Success Associate Program is a structured, immersive experience tailored to help you thrive in a customer-facing role while gaining valuable exposure to the tech industry.

• Comprehensive Onboarding: Begin with in-depth training on Zendesk tools, including AI capabilities and advanced product features, to build confidence in supporting customers.
• Blended Learning Approach: Combine interactive classroom sessions with real-world customer engagements to develop both technical and interpersonal skills.
• Hands-On Customer Engagements: Participate in 1:1 customer sessions and 1:many webinars, and support scaled campaigns that help customers succeed.
• Technical Skill Development: Learn to navigate Zendesk’s platform and become familiar with key features, integrations, and AI-driven solutions that enhance customer experiences.
• Mentorship and Support: Work with experienced team members, including dedicated mentors and buddies, to guide your development and provide ongoing support.
• Global Collaboration: Join a diverse, global team with members in AMER, EMEA, APAC, and LATAM, and contribute to a shared commitment to improving the customer experience.

What You’ll Do

• Engage with Customers: Work with a diverse range of customers—from small retail businesses to larger enterprises—to understand their goals and recommend solutions that drive success.
• Deliver Value: Provide personalized recommendations, lead product demonstrations, and host webinars to guide customers through their journey.
• Collaborate Across Teams: Partner with Sales, Advocacy, Renewals, and Professional Services teams to deliver seamless and impactful customer experiences.
• Leverage Data: Use insights from tools like Salesforce, Tableau, and Zendesk’s own analytics to identify trends, forecast risks, and bolster recommendations.
• Showcase Product Expertise: Develop a deep understanding of Zendesk’s platform and its advanced features, enabling you to help customers optimize their use of our tools.
• Create Scalable Resources: Develop content like video tutorials, best-practice guides, and email campaigns to support customer success at scale.

Who you are

• A recent degree in Business, Technology, Communications, or a related field.
• Strong written and verbal communication skills, with the ability to explain technical concepts to users of varying expertise.
• A proactive and adaptable mindset, eager to take on challenges in a dynamic role.
• Interest in learning and working with new products, software systems, and AI-driven solutions.
• A collaborative and customer-focused approach to problem-solving.

Why Zendesk?
At Zendesk, we’re committed to creating opportunities for growth, innovation, and meaningful impact. This program is an ideal starting point for anyone eager to step into the fast-paced tech industry, providing you with the tools, experiences, and support to launch a successful career. You'll gain hands-on experience with cutting-edge technologies, work alongside industry experts, and help businesses worldwide achieve their goals.

Location
This role is based in Austin, TX, with a hybrid work schedule requiring 3+ days in the office per week.

Start Your Career Today
Join Zendesk and take the first step into the tech world while building a career that puts customers first. This is your chance to gain valuable experience, learn from a global team, and make an impact from day one.
 

The US annualized OTE (On Target Earnings) range for this position is $29.81-$45.19 with a pay mix of 70/30 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or rela