Business Analyst

Position Summary:

Join a team focused on the success of our customers, the success of our communities, and the success of each other. Farm Credit East (FCE) is the leading provider of loans and farm advisory services to farm, forest product, fishing, and other agricultural business owners across the northeast with $11.5 billion in total loan volume to 18,000 customers across our 8-state territory. We are One Team Working Together with a focus on our five pillars: Outstanding Customer and Employee Experience, Quality Growth, Operational Excellence, Commitment to our Communities, and Protecting Customer Information.

 

The Business Analyst provides support to the Product Owners, the Transformation Office team as well as the greater organization.  They ensure the timely discovery, development, testing and delivery of items associated with the Farm Credit East roadmap.  The Business Analyst will act as Subject Matter Experts for the products they are supporting, assisting with troubleshooting and identifying areas of opportunity for product innovation

 

The value drivers for this role are as follows:

• Bridge the gap between the strategic vision and day-to-day operations, while delivering a consistent message and ensuring stakeholder alignment
• Evolve and innovate at an accelerated pace while remaining grounded in Farm Credit East experience
• Works as a collaborative partner that drives transformational initiatives across all lines of business

 

We offer generous benefits including: a 6% 401K match plus an additional defined contribution retirement plan, medical, dental, HSA, paid annual holiday and sick leave, FSA, life insurance, and a bonus incentive program. Farm Credit East provides all team members with the training and resources needed to be successful in their careers. Technical training, soft skill training, and ongoing professional development provided by Farm Credit East will help you be poised for continued career growth within our organization.  We use state of the art technology for customer relations (Salesforce), internal communication (Microsoft TEAMS) and delivery of services.

 

Come join a collaborative, customer-focused team at Farm Credit East!

 

Duties and Responsibilities:

Product Development

• Works closely with product owner(s) to execute on the core business system strategy to meet or exceed customer and user expectations and gain alignment with key stakeholders 
• Helps execute on the Core Business System Portfolio Management Plan which governs current and future FCE core business systems including performance metrics, identifies risks and opportunities, prioritizes high-value products, optimizes resource allocation across the portfolio and balances the product mix among strategic initiatives

 

Product Innovation

• Creates requirements for new/updated existing core business systems ideas within the defined FCE ideation process 
• Works closely with product owner(s) to determine, monitor and update the plan and methodology to ensure deep user knowledge for each platform to utilize in core business system innovation
• Works creatively with FPI, core business system vendors and Farm Credit System partners to optimize platform solutions and design

 

Product Communication

• Develops a deep understanding of customer, employee and FCE needs within the core business systems 
• Supports the communication strategy for each new/existing core business system to align with FCE’s overall communication plan and enable optimal system adoption and utilization 

 

Change Enablement

• Engaged in training and full adoption of FCE’s technology platforms to meet association and customer needs
• Demonstrates a strong commitment to standardized methods to improve efficiency, collaboration, and embodiment of One Team Working Together
• Support organizational transformation providing guidance in change enablement, communications, and training supporting delivery and adoption of strategic programs within the organization
• Works cooperatively with the change enablement team to develop the Communication/Change Enablement Plan and associated training for each process, system or technology rollout

 

Job Qualifications and Requirements:

• This position requires a Bachelor's degree in business, agriculture or a related field
• Salesforce certifications are a plus
• Salary range: $51,000-$90,000 commensurate with experience

 

Farm Credit East is an Equal Opportunity Employer. As an Equal Opportunity Employer, we do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, mari