Customer Onboarding Specialist

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

We are seeking a Customer Onboarding Specialist to support our Pharmacy and Specialty Distribution customers. This is a hybrid role, requiring on-site presence at the Las Colinas office a minimum of two (2) days per week, with remaining days remote.

Specific in-office days may be designated based on team needs and business priorities.

Compensation: Target rate for this role is between $31 and $33 an hour with a 5% annual bonus.

Role Summary

The Customer Onboarding Specialist supports the end-to-end onboarding process for new customers, serving as a key point of contact to ensure accounts are set up accurately and ready for ordering.

This role works closely with cross-functional teams including Credit, Contract Administration, Regulatory, and Sales to coordinate onboarding activities, track progress, and resolve issues. The ideal candidate is detail-oriented, organized, and eager to learn in a fast-paced, team-driven environment.

Key Responsibilities

• Support the end-to-end onboarding process for new customer accounts

• Ensure all pricing, regulatory, and credit requirements are completed accurately before account activation

• Partner with internal teams to coordinate onboarding steps and track progress

• Monitor onboarding timelines and follow up to help meet SLAs

• Provide day-to-day support for customer and stakeholder questions, including issue resolution and escalation as needed

• Maintain accurate and timely documentation and workflow submissions

• Assist in preparing status updates and onboarding reports for internal teams

• Gather and review data from systems such as SAP, Salesforce, and Smartsheet to support onboarding activities

• Identify opportunities to improve processes and reduce delays

• Support special projects and additional onboarding tasks as assigned

Key Competencies

• Detail-oriented with a focus on accuracy and quality

• Strong time management and prioritization skills

• Willingness to learn quickly and take feedback

• Professional and collaborative approach to working with others

• Ability to stay organized while handling multiple onboardings at once

Minimum Requirement

Typically, minimum 0-2 years of relevant experience. May have degree or equivalent.

Education

Bachelor’s degree or equivalent experience

Critical Skills

• 0–2 years of experience in operations, customer support, sales support, or administrative roles

• Strong communication and teamwork skills

• Sound organizational skills and attention to detail

• Ability to manage multiple tasks in a fast-paced environment

• Problem-solving and analytical skills

• Proficiency in Microsoft Office 365

Preferred Qualifications

• Experience in the pharmaceutical or healthcare industry

• Exposure to tools such as Salesforce, SAP, Smartsheet, or Tableau

Working Conditions

• Hybrid, general office environment

This role is a hybrid position. The selected candidate is expected to work on-site at our Las Colinas office a minimum of two (2) days per week, with the remaining days worked remotely. Specific in-office days may be designated based on team needs and business priorities.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please