Sr. Director, Chief of Staff

Sr. Director, Chief of Staff

The Sr. Director, Chief of Staff (CoS) for Cloud Operations Resilience Engineering (CORE) will manage strategic priorities and lead key project execution. The CoS will support the SVP of CORE and the CORE SLT, including key horizontal and Product partners.

This critical position will enable leaders to execute strategic priorities while ensuring operational rigor. The Chief of Staff will be a leader of leaders, responsible for developing, implementing, and sustaining strategic areas foundational for the success of the leaders and priorities within CORE, a division within Capital One’s Enterprise Technology organization.

Candidates should have a passion for technology, strong strategic command, an engaging executive presence, exceptional written and verbal communication skills, strength in relationship-building, and the ability to manage multiple projects and deadlines at once. Candidates should be excited about improving the daily lives and supporting the development of our engineers while helping our leaders advance our strategy at scale.

Responsibilities:  

• Executive support and team culture: Drive an intentional organizational culture and facilitate a management system to ensure organizational effectiveness; Lead initiatives to promote associate engagement and recognition in conjunction with the CORE SLT and in partnership with HR

• Build relationships and collaborate with cross-functional key stakeholders to understand processes, build a shared vision, and drive the organization forward in a well-integrated manner.

• Connect dots across multiple teams to understand aggregate impacts to the business

• Communications: Partner with communications resources to enhance our organizational brand internally with associates and outwardly with stakeholders. Ensure alignment within the organization through strategically designed updates around strategy and progress

• Event Planning/Associate Engagement: Work with the Associate Experience and Admin teams to organize and shape agendas for team-wide events (e.g., All Calls, Annual Gathering), leadership events (e.g., SLT meetings, Offsites), and stakeholder meetings (e.g., Quarterly Business Reviews). 

• Operational Excellence: In partnership with key stakeholders, lead the development and implementation of short and long term horizontal priorities and special projects across the team 

• Prioritization and Planning: Support the development of key performance indicators (KPI’s) and dashboards to track progress towards organizational objectives to help prioritize and adapt to evolving business needs; Deeply understand prioritization and delivery roadmap, and partner with Product, Program, and other key stakeholders to structure and facilitate planning rhythms 

• Talent: In partnership with HR and SLT, ensure creation of and execution of appropriate talent strategies to drive towards and support business goals 

Skills / Competencies Needed:

• Strong business judgement, influencing skills, leadership and integrity; high EQ and collaborative team player who can drive consensus and build trusted relationships

• Strategic and analytical orientation to problem solving, including a proven ability to achieve both long and short terms goals in matrixed environments 

• Self-starter that works autonomously and takes initiative

• Collaborative leader who elevates others and accelerates shared progress toward bold outcomes

• Confidence to champion unpopular ideas even with more senior leaders

• Skilled in navigating ambiguous situations, finding the leverage and scaling solutions

• Comfortable in operating behind the scenes or out in front; humble and gives others credit

• Strong Technology orientation with knowledge of how Tech, Product and Business leaders can work better together 

• Strong facilitation, negotiation and mediation skills; ability to drive to consensus / decisions

• Clear results orientation, displaying an intense focus on achieving both short and long term goals

• Strong project management and organizational skills; meticulous attention to detail

• Excellent written and verbal communication skills

Basic Qualifications:

• Bachelor’s degree

• At least 9 years of experience in Project Management, Process Management, or Prog