Retail Store Manager

RETAIL STORE MANAGER JOB DESCRIPTION

Sorrel River Ranch is a Four Diamond luxury guest ranch located along the scenic Colorado River surrounded by 2,000-foot high cliffs, buttes and mesas. This exclusive 240-acre riverside oasis is 17 miles from Moab, 21 miles from Arches National Park and 43 miles from Canyonlands National Park.

JJ’s Mercantile, located along scenic Highway 128, is a country store reminiscent of days gone by. A one-stop-shop for groceries from farm-fresh vegetables, eggs and butter to daily made bread, treats, snacks and necessities along with curated gifts, camping gear and Sorrel River Ranch and JJ’s Mercantile branded tees and more.

We are seeking a well-rounded Store Manager that is a hospitality-oriented person with POS and computer skills. Retail sales experience required. The ideal applicant will have front of house and kitchen experience as well.

POSITION PURPOSE:   

• You will act as the ‘face’ of our store and ensure visitors receive a heartwarming welcome.
• To embody the company standard by exceeding guest expectations in all areas of service.
• Manage small and large details related to guest requests and communicate necessary follow-up with pertinent staff.
• Work to further the JJ’s Mercantile products and services by questioning operational norms, proposing solutions, and striving to innovate and streamline operations.
• Behave as a leader within the Sorrel hospitality team and encourage and support the team to deliver our products and services to the highest possible standard every day. 

RESPONSIBILITIES/TASKS: 

• Ability to manage front of house staff (retail clerk) and culinary as needed
• Assist guests with questions regarding retail items including clothing, general retail, and food items
• Responsible for stocking shelves, inventory, and general cleaning of retail space as needed
• Assist guests with sales of items and upsell when possible
• Responsible for checking guests out and assisting with any purchases made at the store
• Assist with sales of pre-made upscale Grab N Go foods including sandwiches, salads, wraps, pastries, desserts, etc. This may include wrapping sandwiches, boxing/bagging food, pricing them, stocking them on shelves or fridge, etc.
• Schedule shifts.
• Ensure timely and accurate customer service.
• Handle complaints and specific customers’ requests.
• Troubleshoot emergencies.
• Monitor stock and order office supplies.
• Prepare and monitor store budget.
• Ensure company’s policies and security requirements are met. 

QUALIFICATIONS:   

• Purchasing skills and experience working with vendors.
• Leadership skills required.
• Extensive retail background, with a minimum of 3 years in a reta