Customer Care Representative

 

Are you looking for an opportunity to utilize your customer care background while working for a global industry leader? 

 

If you answered yes, then we should connect!

 

ASSA ABLOY has an exciting opportunity to join one of our West Coast Service Centers or regional manufacturing facilities based either Kent, Washington or Aurora, Colorado or Phoenix, Arizona. This individual will act as the front-line support to our customer base by helping to provide support, follow up and resolutions ensuring customer satisfaction. This position will have the opportunity to work closely with our internal teams (Engineering, Sales, Production and Distribution), as well as, act as an external liaison with Suppliers, Distributors, Architects, Contractors, etc.

 

Come see who we are at:  https://www.assaabloy.com/group/en/about-us

 

WHAT YOU WILL BE DOING:

• Process orders and handle customer inquiries
• Work to provide quick resolutions to customer queries and situations
• Help to assess and research customer issues and resolve them in a timely manner
• Provide general and technical information, as requested by the customers
• Communicate with customers on discrepancies and/or delivery conflicts
• Participate in estimating, shop seminars and sales functions including after hour functions
• Participate in a safe and harmonious working environment
• Assure compliance with federal, state, local and corporate policies, regulations, AADG programs and policies and the ASSA ABLOY Code of Conduct
• Other projects and assignments, as needed

 

 

QUALIFICATIONS / REQUIREMENTS:

• High School Diploma/GED required
• Bachelor’s in Business, Engineering or related area of study preferred
• Minimum of 2 years of Customer Care experience
• Previous Customer Service experience in a specialized technical industry or environment preferred
• Pricing knowledge / experience helpful

• Excellent verbal / written communication and organizational skills
• Ability to work effectively and positively in a team environment