Night Shift - Team Leader - Kitchen

<p><strong>Pret A Manger - Team Leader - Kitchen</strong></p><p>THE RIGHT PRET PEOPLE</p><ul> <li>Support and coach the team to ensure they reach their potential in both the shop and kitchen</li> <li>Support the training pathways to ensure training happens on time</li> <li>Lead by example and be hands-on when required</li> <li>Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities</li> <li>Coach the team for good performance by offering good regular feedback and praises</li> </ul><p>AMAZING SERVICE</p><ul> <li>Lead the Speed of Service principles</li> <li>To ensure the team consistently follows the 6 Key Pointsof Service</li> <li>Follow the MBWA principles</li> <li>Empower the team to deliver engaging Joy of Pret activities</li> <li>Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous</li> <li>Ensure the Coffee Calling System is followed efficiently</li> <li>To ensure all Marketplace orders are prepared promptly and accurately</li> </ul><p>DELICIOUS FOOD AND DRINK</p><ul> <li>To ensure the team consistently delivers delicious food by following the 6 Key Points of Production</li> <li>To ensure the 11-Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelled</li> <li>To always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness</li> <li>Ensure How to Cards are used and followed consistently to deliver Pret standards</li> <li>Ensure Line Checks are carried out successfully and any improvement needs actioned</li> <li>To ensure no Made to Sell (MTS) rejects are on display in our Langars</li> <li>To continually develop the team’s knowledge about the quality of our food and coffee</li> <li>To ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard</li> </ul><p>WELL-LOVED SHOP</p><ul> <li>To make sure Food Safety and Health &amp; Safety Standards are consistently followed to maintain the safety of the team and customers</li> <li>To ensure that all safety checks are correctly monitored and recorded</li> <li>To take corrective action immediately on issues that affect customers, the team or sales</li> <li>To ensure the shop is clean, safe and the equipment is always well maintained</li> <li>To follow the Managing by Walking Around (MBWA)principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes</li> <li>To demonstrate due diligence and report and escalate any quality issues</li> </ul><p>SHOP PROFITABILITY</p><ul> <li>To maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering&amp; Production)</li> <li>Carry out ordering accurately and in line with the business needs</li> <li>Lead, monitor and follow up on Mystery Shopper requirements</li> <li>To ensure good stock control by following the 7 Steps of Unaccounted</li> <li>To ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety</li> <li>To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales</li> </ul><p>GROWING SALES</p><ul> <li>To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales</li> <li>Support the execution of successful food launches</li> <li>Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met</li> <li>To support Marketplace opportunities</li> </ul><p> </p><p><br/></p>