Lead Director, Business Intelligence

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Oak Street Health®, a part of CVS Health, helps older adults stay healthier and live fuller lives through our 230 centers across 27 states. Our value-based care model helps us consistently deliver better patient experiences and outcomes.

As a Lead Director, Business Intelligence, you will play a critical role in supporting our Oak Street Health patients, providers and business by leading the department by providing strategic leadership and oversight for data-driven decision-making and program effectiveness.

In this role you will develop and implement comprehensive data collection and analysis strategies, leading the measurement and evaluation of programs, overseeing the creation of impactful reports and visualizations, providing strategic recommendations based on data insights, fostering collaboration with stakeholders, ensuring data governance and compliance, and driving continuous learning and skill development within the team.

You will also manage manage and optimizes analytics processes, leveraging data for strategic planning, and guiding teams in delivering actionable insights to drive business outcomes.

What you will do

• Creates and executes the company's analytics strategy that focuses on enhancing customer experiences and capitalizing on business growth opportunities.

• Establishes data governance frameworks and policies to maintain data integrity, data quality, security, and compliance with privacy regulations.

• Creates and maintains analytical models and tools that provide insights into customer behaviors, market trends, and competitive landscapes, ultimately driving the success of future business ventures.

• Collaborates with cross-functional teams to identify process improvement opportunities and develop data-driven solutions that align with the organization's goals and objectives.

• Provides thought leadership and guidance on emerging analytic trends, innovative technologies, and data collection methods, subsequently contributing to selection and integration efforts.

• Ensures data quality and accuracy by developing and implementing data governance policies and procedures that align with the core organizational values and drive constant operational compliance with regulatory requirements.

• Leads a team of analysts and data scientists to analyze and interpret healthcare data, such as patient outcomes, financial performance, operational efficiency, and market trends.

• Manages and optimizes the company's data infrastructure to support analytics initiatives that promote organizational key values.

• Facilitates the design and implementation of intuitive visualizations and interactive dashboards that enable stakeholders to explore and understand complex healthcare data easily.

For this role you will need Minimum Requirements

• 10-15 years work experience

• Adept at execution and delivery (planning, delivering, and supporting) skills

• Adept at business intelligence

• Adept at collaboration and teamwork

• Mastery of problem solving and decision making skills

• Mastery of growth mindset (agility and developing yourself and others) skills

Preferred Qualifications

• Certified Analytics Professional (CAP) preferred.

Education

• Bachelor's degree preferred/specialized training/relevant professional qualification.

Oak Street Health is on a mission to “Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient’s communities, and focused on the quality of care over volume of services. We’re an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody “Oaky” values and passion for our mission.

Oak Street Health Benefits:

• Mission-focused career impacting change and measurably improving health outcomes for medicare patients
• Paid vacation, sick time, and investment/retirement 401K