Abeka Customer Experience (Part Time/Remote)

Dedicated to Excellence, Committed to Service

 

Abeka Customer Experience (Part Time/Remote)

 

The Customer Experience Agent receives customer inquiries, resolves customer issues, provides product information & support, and maintains accurate customer records.

Available in these states: AL, FL, GA, ID, IN, IA, LA, MS, NC, OH, OK, PA, TN, TX, VA, WI and WV.

Pay is $15.53/hr. Work hours: 15-25 hrs./week, varying between off-peak and peak seasons. No benefits.

 

Receive Customer Inquiries

Answer phone calls, chat messages, and emails from customers regarding orders, product details, billing, technical issues, or general questions.

Resolve Customer Issues

Identify the root cause of customer problems, provide solutions, troubleshoot technical difficulties, and escalate complex issues to relevant departments when necessary.

Provide Product Information and Support

Explain product features, benefits, usage instructions, and address customer concerns about product functionality.

Maintain Accurate Customer Records

Document customer interactions, including details of inquiries, resolutions, and any relevant information in the customer relationship management (CRM) system. 

FLSA Status - Scanning (Non-exempt)

Education

Required Education:

HS Preferred Education: College Degree

 

Work Experience

Required Experience:

1+ years in team collaboration Preferred Experience: 3+ years in customer service

 

Physical Requirements and Skills

Communication, Deadline Management, Detail-Oriented, Microsoft Applications, Multitasking, Prioritization, Quick Thinking, Working Independently

 

 

 

Ideal candidates must be born-again Christians and must be dedicated to training young people for serving God; and must desire to educate students based on biblical values and be committed to excellence as a Christian educator who glorifies Christ as the source of all wisdom and knowledge. Applicants must agree with Pensacola Christian College’s Mission, Purpose & Objectives, Doctrinal Position, Philosophy of Education, and Faculty & Staff Commitments.   We reserve the right to fill this role at a higher/lower grade level based on ministry needs.  An assessment may be required to be considered for this position.