Senior Go-to-Market Operations Specialist

Company Description

Scaled Agile, Inc., (SAI) is a global training and enablement platform equipping enterprises with the capabilities needed to compete in an era defined by rapid change, digital complexity, and AI-driven work. Through SAFe®—the world’s most trusted system for enterprise agility—and a growing portfolio of enterprise AI education and enablement programs, we help organizations make better decisions, accelerate value delivery, and build adaptable, high-performing teams.

Supported by a global partner network of more than 400 companies and a vibrant community of more than 2 million trained professionals, SAI equips leaders and teams with the skills, mental models, and operating systems they need to accelerate transformation, improve flow, and unlock value with confidence. Our newest AI-focused offerings are expanding quickly as leaders seek structured, pragmatic guidance on how to become AI-Native and realize ROI where most AI initiatives stall.

SAI is headquartered in Boulder, Colorado. There is no requirement that this person live in Colorado, as we have a virtual team with regular in-person meetings.  SAI is a Pledge 1% corporate philanthropy movement member. Through this program, SAI contributes to the local community and seeks to inspire and encourage other companies to do the same.

Job Description

Overview:

We are seeking a highly motivated and analytical Senior GTM Operations Specialist to join our dynamic Commercial Organization. In this role, you will be responsible for supporting and optimizing the go-to-market (GTM) strategy and practice, enhancing operational efficiency across the sales, partner, and customer success functions, and driving revenue growth. You will roll up your sleeves and work closely with cross-functional teams to ensure smooth execution of processes, ensure alignment between teams, and maximize operational performance. We work to help the business Win faster, more often, for more revenue.

The ideal candidate will have a strong background in sales ops or revenue operations, sales processes, and data analysis, with a passion for optimizing GTM workflows and improving operational efficiencies. This is an exciting opportunity for an individual who thrives in a fast-paced environment, and enjoys working at the intersection of the functional areas of the business and affecting strategy, data, and execution.

Key Responsibilities:

GTM Operations & Strategy

• Sales Enablement: Collaborate with sales leadership to implement and improve sales processes, including CRM management, pipeline tracking, forecasting, tool adoption, and performance metrics.

• GTM Process Optimization: Support the execution of the GTM strategy by optimizing key processes and reporting across sales, partner, marketing, and customer success to ensure seamless alignment and execution.

• Performance Analysis: Analyze sales performance data to identify trends, challenges, and opportunities for optimization. Provide actionable insights to leadership teams to inform decision-making and strategy adjustments.

• Forecasting & Reporting: Help maintain accurate sales forecasts, track sales performance against KPIs, and create comprehensive reports that provide insights into sales efficiency and effectiveness.

Partner Renewal Process and Automation

• Renewal Quoting and communication for all partner renewals: The creation and maintenance of all partner quotes within the designated region through the closed status. 

• Identify areas of automation for partner renewals: Ongoing consideration for areas of improvement through automation for internal processes and/or partner-facing self-service tools

Cross-functional Collaboration

• Collaboration with Sales, Marketing, and CS: Act as a liaison between sales, marketing, and customer success teams to ensure alignment on GTM strategy, campaign execution, and account targeting.

• Data Integrity & Systems Management: Ensure accurate data flows between systems and teams (e.g., CRM, marketing automation, financial reporting) to maintain data integrity and reduce friction between processes.

Revenue Metrics & Performance Tracking

• Key Metrics Tracking: Track and report on key revenue metrics, including pipeline velocity, sales cycle length, win rates, churn rates, and customer lifetime value (CLTV).

• Reporting Dashboards: Develop and maintain dashboards in Salesforce and other tools to track the success of GTM initiatives and support data-driven decision-making across the commercial teams.

• KPI Definition & Monitoring: Collab