Senior NLP/LLM Data Scientist

Think Forward! Our purpose is to empower people to stay a step ahead in life and in business. We are an industry recognized strong brand with positive recognition from customers in many countries, a strong financial position, Omni-channel distribution strategy and international network. If you want to work at a place where we believe that you can make a difference by using the latest Analytics techniques to generate data-driven approaches and conversational products and solve real business challenges, please read on.

ING Analytics 
ING Analytics is a new unit responsible for realizing this vision for ING, differentiating ING as a leader in data-driven organization, within the banking sector and beyond. The team consists of a number of Global Analytics Centre of Excellences around the bank’s key capabilities (such as Pricing, Risk Management, Financial Crime, Customer Intelligence and People Analytics.) as well as strong coordination areas around data management, technology, customer journey, UX, as well as external partnerships. 

COO Analytics- Customer Dialogue Analytics 
You will be part of the COO Analytics Tribe, which delivers generative AI , AI and advanced analytics capabilities to all ING countries. 
Specifically, you will help creating innovative-scalable-data driven solutions in the space of Customer Due Deligence. You proactively work with teams to implement these solutions across the organization. You will work collaboratively with an extended group of stakeholders, including global and local KYC (Know Your Customer). 

Your mission will be to ensure the improvement of our products with a team and supporting all ING countries in reaching their targets by providing smart advanced analytics solutions, to strengthen ING leadership in digitalization & support our 40 million customers. 

We work in a fun and creative environment, and we’re dedicated to bringing out the best in both our relations and our projects, ranging from enhancing our virtual assistants in production via innovative NLP techniques sush as Generative AI and Large Language Models, to building speech analytics use cases across all the countries ING operates in.
 

The opportunity 
As a NLP/LLM Data Scientist, you will be joining the global ING Analytics organization and will partner with Machine Learning (ML) Engineers and Customer Journey Experts to design and implement leading-edge conversational AI products, such as agent assists and Retrieval Augmented Generation systems using LLMs. As an NLP/LLM data scientist, you understand business needs, perform data preprocessing and analysis, and build machine learning models and/or design and implement NLP models using managed LLM services for speech and text data to improve our platform and ING’s KYC agents’ efficiencies globally.
 

A day in the life of an NLP Data Scientist
 After your morning coffee, you stand up with data engineers to understand the best scalable way to get models to run in production, leading the way in how to approach a modeling problem and to turn data into business value. You talk to the business to convince them that your solution has value and you incorporate their feedback into your modeling pipeline. After a lunch break with colleagues, you think of a new technology you’d like to try out. You start investigating and write it up for the next experimentation day or demo. At the end of the afternoon, you finalize some comments other colleagues from the ING Analytics Community had on your latest blog post or start building your presentation for the next conference you will be presenting at. As a Data Scientist working for ING Global Analytics, you’ll never get bored with many experienced and skilled colleagues around you, the freedom to innovate, and to not only use open source and cloud managed service tooling, but also contribute and teach about them.
 

You Will Be Responsible For
•    Design and implementation of solutions using Generative AI and LLM technologies
•    Developing production level NLP models
•    Working with ML Engineers to productionize your developed NLP models
•    Using the cutting-edge NLP and (Gen)AI frameworks and technologies such as Large Language Models and Generative AI
•    Following best practices in developing ML code and ML software tests
•    Making design and technical decisions for (Gen)AI projects at ING Analytics. Supporting local teams in several countries and their projects. Participating in design, analysis, and interpretation of business hypotheses and exploring datasets. Recommending ideas to the business based on data.
•    Assisting your model users to understand the data science principles and when needed explaining the model behavior and possible corrective actions.
•    Contributing to strengthening the d