Quality Assurance Analyst

Symetra has an exciting opportunity to join our Group accounting Services team as a Quality Assurance Analyst!

 

About the role

You will be responsible for ensuring financial and non-financial transactions and interactions are handled according to regulatory requirements, quality standards and published procedures. Responsible for helping to drive quality standards and practices and may act as a subject matter expert for procedure and training efforts.

 

 What you'll do in this role

• Transaction and Customer/Agent/Broker Interaction Review -Conduct review of financial and non-financial transactions, document results, provide feedback and trend analysis to management and employee -Conduct review of customer/agent/broker interaction, document results, and provide feedback and trend analysis to management and employee. -Continuously driving quality standards in area of expertise
  
  
• Provide subject matter expertise for procedure documentation and training efforts. -May provide occasional training for business areas.
  
  
• Participate in projects and individual assignments. -Conduct self-audits, document results and analysis. -Report generation and regular review
  
  
• Team Cross-Training -Required to cross train within Quality group to provide back-up on at least 1 or more business areas, program/initiatives, report generation/review
  
  

 What we offer you

 

"Just do it! Even if you feel like you may not be 100% qualified, apply. Sometimes we see potential in others that they cannot see in themselves. You may be overqualified, or you may be the "something special" we are looking for to bring a unique, fresh approach to our company." - Ruby S., Associate EDX Analyst

 

If you want to work for a company that is always considering its employees while working towards sustainable growth this is that company. Within Symetra, there is always innovation, empowerment, and growth opportunities, all while providing us with a great work/life balance and incredible benefits for a very reasonable cost!” - Cindy J. G., Sr. Product Owner

 

“Symetra is truly a great place to work. The positive work climate, strong sense of team, and the resources available make it feel like one cohesive family. What stands out most to me is the company’s deep commitment to diversity, equity, and inclusion—it’s not just a statement, it’s an active and ongoing priority that’s felt throughout the organization.” -Charlotte G., Sr. Underwriter - Consultant Stop Loss

 

 

Benefits and Perks

 

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

 

Compensation

Salary Range: $24.62- $41.14 plus eligibility for annual bonus program 

 

Who you are:

 

• 5-7 years of cumulative, relevant experience
• Requires extensive knowledge of duties.
• Must have excellent verbal and written communications skills, typically developed through a combination of job-related training and experience.
• Analyzes and resolves varied office problems; uses initiative and independent judgment within established procedural guidelines.
• May be relied upon in escalation situations.

 

  Qualifications We empower inclusion