DMV Customer Service Center Work Leader - 02043 Ashland

Title: DMV Customer Service Center Work Leader - 02043 Ashland

State Role Title: Admin and Office Spec III

Hiring Range: $47,355

Pay Band: 3

Agency: Department of Motor Vehicles

Location: NORTH HENRICO CSC

Agency Website: www.dmvNOW.com

Recruitment Type: General Public - G

Job Duties

DMV is seeking an experienced customer service applicant to work as a Work Leader Ashland Customer Service Center. The Work Leader is responsible for delivering direct customer services to motor vehicle drivers, dealers, and motor carriers for deliverables such as vehicle registrations, tags, licenses, titles, tax collections and other related DMV services.

As the Work Leader, responsibilities include overseeing daily workflow, coaching, training, and directing the CSC staff in performing daily work activities. Applicant will serve as the CSC subject matter expert of transactions; perform customer service transactions, administer vision and road tests for driver licensing and issue DMV credentials; serve as a technical expert on licensing and testing issues; plan and organize on-the-job training programs; serve as the liaison between CSC staff and management to ensure compliance with on boarding/CAP/IT training requirements; provide assistance to the CSC Managers; perform required administrative functions as

Minimum Qualifications

-Knowledge of and experience with customer service environments, transactions and quality control.
-Working knowledge of DMV office operations and procedures, of computer concepts and basic accounting practices and mathematical concepts.
-Some knowledge of management principles and practices and of training and education principles and practices.
-Working skill in basic keyboarding.
-Ability to understand, interpret, explain and apply complex written material such as the Motor Vehicle Code, other laws, rules, regulations, policies and procedures and to adapt and promote frequent statute, policy and procedural changes.
-Ability to analyze records, files and other documents to reach logical and legal conclusions; to accurately perform arithmetical computations and to balance and reconcile a cash drawer. -Demonstrated ability to perform CSC open close functions & key holder function in CSC to include, but not limited to, assigning decals, counting petty cash & cash pick-ups, preparing deposits, setting security

Additional Considerations

-Experience in a fast paced financial environment a plus.
-Previous management or supervisory experience a plus.
-Experience at the CS Generalist Sr. or higher level preferred.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.

As a condition of employment, the DMV will be alerted of any convictions for moving violations, including license suspension.

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Contact Information

Name: DMV Employment

Phone: (804) 367-0528

Email: employment@dmv.virginia.gov

 

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applic