Principal Continuous Improvement (Payments)

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You’ll Do

• Responsible for the planning and execution of multiple projects that will translate company strategies into action, deliver significant ROI, reduce risk, and achieve strategic objectives. Serves as a mentor and partner with business units to identify future opportunities and supports the business with development initiatives. Serves as a trusted adviser to senior business stakeholders and spearheads innovative solutions, while partnering with key support functions such as Finance, HR, and Compliance during implementation.
• Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

How You’ll Do It

• Leads and develops projects, solutions and control plans to deliver measurable improvements and process efficiencies. Drives high productivity and an increase in profitable growth. Deploys best practices across assigned business area delivering a scalable and sustainable best in class operations environment.
• Executing strategic performance analysis, gap assessment, opportunity identification and change implementation for critical processes across the organization
• Designs new processes, works with operations and systems owner for implementation, monitors impact of the change and reports the results.
• Supports project pipeline and portfolio development by forging relationships with senior leaders to identify the most critical process improvement opportunities across the company based on findings from areas such as Voice of the Customer, Voice of the Business, Voice of the Employee, and balanced scorecards.
• Builds relationships with key constituents necessary to deliver project results, including identifying and breaking down barriers/obstacles, collaborating with key players to influence change. 
• Leads the design and development of internal support initiatives to other business areas.  Provide external benchmarking, industry best practice identification, evaluation, and adoption plans

Qualifications You’ll Need
The Basics

• Bachelor's Degree in Continuous Improvement, Statistics, Business Administration and Management, or related field
• 6+ years of experience in Project Management, Lean, Six Sigma, Continuous Improvement, Process Management, Policy Management, Strategic Planning, or Related
• In lieu of a degree, 10+ years of experience in Project Management, Lean, Six Sigma, Continuous Improvement, Process Management, Policy Management, Strategic Planning, or Related

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position.
• No required movement about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
• Ability to communicate verbally.; Ability to communicate in written form.

Bonus Points If You Have

• Master's Degree in Continuous Improvement, Statistics, Business Administration and Management, or related field
• 8+ years of experience in Project Management, Lean, Six Sigma, Continuous Improvement, Process Management, Policy Management, Strategic Planning, or Related
• Payments Industry experience
• Lean/Operational Excellence experience in a financial services/payments environment
• Experience with 1st line risk and compliance work
• Lean Six Sigma Black Belt, Project Management Professional (PMP), or Lean Six Sigma Master Belt

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

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