Senior Director, Account Management - Americas

About Index Exchange:Index Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen. As a trusted partner and ally, we connect leading experience makers with the world’s largest brands to ensure a quality experience for consumers.We’re a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. With our radically transparent business practices and dedication to total market efficiency, we’re committed to upholding the integrity of the programmatic ecosystem at large.
What’s it like to work at Index?Index is an exciting and fast-paced place to work. You'll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues. We’re built on our core values and live them each day. They're‌ not just buzzwords.
We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.
We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we’re looking for talented professionals to help take us to the next level.
Are you ready to join the programmatic evolution?
The Senior Director, Account Management – Americas will join our Buyer Team and play a key role in managing the regional strategy and execution of agency and marketer business within buyer account management.
This person will manage a team of 3+ account managers, who support our agencies and brands throughout our Americas markets. This role will be responsible for collaborating with sales leadership on developing a regional strategy, spearheading the account management vision, objectives and goals for the regional team, and ensuring the team is exceeding our customer’s expectations by delivering on our high service standards. The ability to encourage and support the team, take responsibility, be enthusiastic, proactive and self-motivated is a must.
The ideal candidate will leverage their deep knowledge of the industry, and understanding of Index Exchange’s offering, to position complex, innovative, real-time media trading solutions as simple, accessible and easy to understand. They will draw on their experience to formulate, track, and drive to completion initiatives that are designed to enhance and strengthen our client relationships. In order to contribute to the culture of learning and growth at Index Exchange, they will participate in regular knowledge sharing sessions with the team to both teach and learn new strategies for optimizing and enhancing client performance.
Here’s what you’ll be doing:

• Managing assigned business for yourself and your team, ensuring alignment of their responsibilities of managing agency business.
• Setting the standards for delivering excellent customer service for the buyer account management function and ensuring the team is acting as the primary contacts for day-to-day customer needs in both a proactive and reactive fashion.
• Ensuring delivery on key customer objectives, initiatives and account plans.
• Supporting the team through frequent communication and upward feedback on wins and challenges. Knowing when to escalate challenges and roadblocks and providing solutions to problems faced.
• Collaborating with Americas Buyer Sales leadership to develop a market strategy on a quarterly basis that is communicated across the organization at all levels.
• Being accountable to revenue goals for the agency and marketer business on a regional level, and ensuring each member understands their targets, KPIs and measures of success on a quarterly basis.
• Leading team wide initiatives that focus on the core pillars of developing, coaching, and mentoring our people, improving and optimizing processes and maximizing growth.
• Performing operational tasks where needed – included regional performance monitoring and flagging troubleshooting/ escalations as needed, custom report creation and utilizing Salesforce to ensure the team is tracking and updating account information consistently and with accuracy.
• Leveraging skills in project management to lead and/or collaborate with other Services teams on strategic projects or initiatives – both internal and external, and managing these projects through to completion.
• Being an example of Index Exchange Values and leading the way for others to follow.
• Regional travel to connect with team members and clients will be