Veterinary Client Care Specialist

The Virginia Veterinary Centers in Fredericksburg, VA is hiring a full- time Client Care Specialist to join our outstanding Emergency and Specialty teams!

Are you looking for a new and exciting work environment? Do you have a passion for emergency veterinary care and enjoy working on a fast- paced team? We might be the perfect fit for you!
Virginia Veterinary Centers is a multi-specialty referral practice and emergency hospital caring for animals in the greater Richmond area/Midlothian/Fredericksburg. Locally owned and operated for over 35 years!

Anticipated Scheduled: 

• Emergency Client Care Shifts vary and require open availability. Shifts can start as early as 6am and end as late as 12am EST They can be duration of 6, 8, 10, or 12 hours. Open availability during the week and weekend is required as shifts are assigned based on skill sets.
• A Receptionist Position is available for a positive, organized and compassionate team member. High volume receptionist experience desired with proficiency in multi-line phone and computer systems.

Primary Responsibilities:
Our client care specialists are positive, organized, and compassionate team members. High volume receptionist experience with a desired proficiency in a multi- line phone and computer systems are preferred. 

• Answering phones
• Scheduling/ Coordinating patient appointments
• Data entry, filing, email
• Patient discharge
• Maintain a clean and safe hospital lobby for employees, clients, and patient
• Be compassionate, as well as client and patient focused. 

Qualifications and Experience:

• Qualified candidates should be friendly, poised and have a client focused approach.
• Excellent communication skills both written and verbal
• Proficient typing skills
• Ability to multi-task in a fast-paced environment
• Ability to quickly learn how to use internal company software systems.
• Must be well organized.
• Ability to handle high pressure and stressful situations and events in a calm supportive manner.
• Ability to review estimates, discuss financial options, and process payments.

Position Requirements: 

• High school diploma or equivalent is required.
• Vocational certificate/ diploma in business or office administration is preferred. 
• Experience in the veterinary or medical field is preferred. 
• Available to work: days or evenings (weekends will be required) 

• Compensation is based on experience and skill set. $18-22/hr
• Customer Service Representative Certification Course for qualified candidates 
• Employee Referral Bonus
• Uniform Allowance
• Paid License Renewal Fees (for LVT's)
• Paid Time Off
• Employee Pet Discount
• 401k
• Medical/Dental/Vision
• Disability Insurance
• Life Insurance
• HSA/FSA

• With our highly trained doctors, technicians, and state-of-the-art equipment, our team is able to perform advanced medical techniques providing excellent care and treatment services.
• You get to work alongside coworkers who are dedicated to growing their knowledge/experience, and creating an environment that allows you to learn, grow and continue to develop your own knowledge/skillset.
•  Leadership is actively involved and present. We care about our employees and your engagement in your job. We listen to your thoughts, opinions, and value your input as an employee.

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of