Sr. Director, Sales Enablement

Redefine the future of customer experiences. One conversation at a time.

We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.

If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. 

Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

 

As the Sales Enablement Leader at Nextiva, you will play a crucial role in driving the success of our sales team and partners by designing, implementing, and managing comprehensive sales training and partner enablement programs. This position requires a dynamic leader with a proven track record in creating and executing strategies that enhance the effectiveness of sales teams and channel partners in a software sales environment.

Key Responsibilities

1. Develop Sales Training Programs

• Create and deliver innovative and effective sales training programs covering product knowledge, sales methodologies, objection handling, and other relevant topics.
• Help the sales team build strong capabilities in selling to mid-market and enterprise accounts using relationship-based sales techniques.
• Collaborate with product managers, subject matter experts, and sales leaders to ensure training content is up-to-date and aligned with the latest product features and market trends.

2. Design Partner Enablement Initiatives

• Develop and implement partner enablement programs to empower channel partners with the knowledge and tools needed to effectively sell and support our software products.
• Collaborate closely with the channel sales team to understand partner needs and tailor enablement programs accordingly.

3. Sales Onboarding

• Design and manage a comprehensive onboarding program for new sales hires, ensuring smooth and efficient integration into the sales team.
• Implement continuous learning initiatives to keep the sales team updated on industry trends, the competitive landscape, and new product releases.
• Establish and manage a structured certification process to validate sales and partner readiness.

4. Coaching and Development

• Partner with sales managers to develop and implement coaching frameworks that drive skill development in real-time selling scenarios.
• Provide resources and guidance for managers to deliver ongoing coaching on discovery, deal qualification, and pipeline management.

5. Sales Process and Methodology Standardization

• Define, implement, and refine sales methodologies, ensuring alignment with sales stages and the customer buying journey.
• Partner with sales leadership to create a consistent, repeatable sales process that drives success across all segments and regions.

6. Content Management and Creation

• Build and maintain a centralized repository of sales enablement resources, ensuring content is current, accessible, and aligned with seller and partner needs.
• Develop scalable, reusable content assets tailored to different sales personas, segments, and stages of the sales cycle.

7. Sales Playbooks

• Develop and maintain sales playbooks that provide actionable strategies, messaging, and resources to drive successful customer engagements.
• Regularly update playbooks to reflect changes in market conditions, the competitive landscape, and product offerings.

8. Performance Measurement

• Establish key performance indicators (KPIs) to measure the effectiveness of sales enablement programs.
• Analyze data and feedback to continuously refine and improve training initiatives.

9. Cross-Functional Collaboration

• Work closely with L&D, marketing, product management, product marketing, and other cross-functional teams to ensure alignment between sales enablement initiatives and overall company objectives.
• Collaborate with sales leadership to understand specific needs and challenges, adapting programs accordingly.

10. Technology Adoption

• Leverage technology and internal learni