Company Overview:

As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We depend on the many generous contributions of time, blood, and money from the American public to support our lifesaving services and programs. At the American Red Cross, you will enjoy a collaborative work culture committed to the diversity of our people, programs, and services. If you share our passion for helping people, join us in this excellent career opportunity.

WHAT YOU NEED TO KNOW ABOUT THE JOB: 
 

The Humanitarian Services Product Management team aspires to create human-centered digital experiences for our clients and workforce and to ensure our digital products support successful mission delivery. Our products support our humanitarian mission in many ways, including delivering financial assistance to those impacted by disasters, visualizing situational awareness for disaster response and logistics operations, and onboarding and assigning volunteers to critical mission roles.

About Our Disaster Client Care Products

RC Care is the client case management and financial assistance system for the American Red Cross’s disaster relief services, supporting our volunteer workforce in providing timely, relevant, and scalable services to our clients in need 24/7. The product is built on the Salesforce platform, including Service and Experience Cloud, with numerous integrations, including payment services. The Shelter Client Information App (SCIA) is a new and growing application used for managing client registration and disaster services provided to clients in shelters. SCIA is a custom web app built in Blazor WebAssembly. The services, business units, and communities served by our disaster client care products will grow and adapt over time, and the products need to be constantly at the forefront anticipating evolving client, user, and business needs.
 

SCIA and RC Care are supported by dedicated Agile product teams, which operate like an internal start-up, working collaboratively with technical and program subject matter experts to grow and continuously improve the products.

The Position:

The Digital Associate Product Manager is a critical member of the product team, managing the full product lifecycle, from design to development and release, building new services and capabilities, and continuously improving the existing product. The Associate Product Manager will collaborate with design, product, technical, and program colleagues to facilitate understanding of business problems and opportunities, co-create digital solutions, and clearly communicate and document user stories, process maps, and other artifacts.

The RC Care team is a large team organized in multiple small team pods, which include an associate product manager, designer, developers and QA. Each pod focuses on a domain capability of the RC Care platform, introducing new capabilities and maintaining the product health of their domain. The Associate Product Manager (APM) will act independently as the primary product manager of their pod, in coordination with product leadership and other pod APMs.

WORK LOCATION & SCHEDULE: The selected candidate will work 100% remotely from home anywhere in the USA with a preference to work an East Coast schedule.  (Core Working Hours 9:00am-5:00pm Eastern).
 

This position may travel and participate in meetings and conferences throughout Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

• Converts business strategy into system design and functionality; ensures alignment between technical and business units on the strategy and solution proposals to achieve business strategy and requirements
• Facilitate discovery and the collection of business requirements from engaged stakeholders, applying varied design thinking and business analysis methods
• Analyzes business and user needs and identifies potential opportunities, challenges, and risks during product design
• An