Global PMO & Quality Manager

Position Summary:

The Global PMO & Quality Manager supports and deputizes for the Global Director of Quality & Program Management, ensuring effective governance, coordination, and execution of Shape Corp's global quality systems and program management processes. This role drives day-to-day operational excellence across the global network, enabling consistent delivery of high-quality products and flawless program launches.

Acting as a central integrator, the Manager oversees global PMO operations, monitors program health, and ensures adherence to enterprise standards, methods, and KPIs. The role leads cross-functional alignment between Engineering, Program Management, Operations, and Commercial teams to ensure early risk identification, disciplined launch readiness, and seamless handover to production.

In the quality domain, the Manager supports the deployment of harmonized systems, best practices, and digital tools that enhance compliance, customer satisfaction, and continuous improvement. As deputy to the Global Director, this role provides leadership to regional teams, facilitates global governance routines, and ensures that both new programs and current production consistently meet Shape's expectations for safety, quality, and performance.

 

 

Essential Job Functions:

Strategic Leadership

• Help define and deploy the global program quality vision, strategy, and objectives aligned with corporate goals.
• Support governance for quality systems, standards, and performance measurement across all business units and regions.
• Lead global initiatives to achieve "zero defects," customer satisfaction, and world-class operational performance.

Systems & Compliance

• Help define, structure, optimize, drive compliance of the Shape Program Management System.
• Ensure consistent application of APQP, PPAP, FMEA, and Control Plan methodologies.
• Direct global audit readiness, internal audit schedules, and corrective action management.

Operational Excellence

• Support improvement of Shape Program Management System as well as programs that reduce cost of poor non-quality (NQC), scrap, and warranty exposure.
• Monitor and lead improvement of global performance metrics for programs and quality (KPI performance, profitability, PPM, NQC, customer scorecards etc.)
• Lead program reviews at the Division level.
• Partner with operations, engineering, sales and supply chain teams to ensure flawless launches and robust process capability and product conformance.
• Ensure the transfer of know-how among Divisions and institutionalize the learnings through standard improvement.
• Develop, manage and report on the Program Management budget and establish the Cost Tracking Matrix.
• Provide operational support for programs within a division whenever necessary.

Customer & Supplier Engagement

• Serve as the senior program and quality interface with OEM customers, ensuring satisfaction, transparency, responsiveness, and issue resolution.
• Lead escalation and recovery activities for critical customer concerns and field quality issues when requested.

 

Leadership & People Development

• Champion of Shape culture and core values; sets the example, create trust with quality and program organization and strong relationship and alignment with divisions and functions on strategy and initiatives.
• Build and mentor a high-performing global quality and program organization that demonstrates technical excellence and cross-functional collaboration; define, optimize, realize staffing needs, assess and develop skills, identify successors.
• Develop talent pipelines and training frameworks to strengthen problem-solving, analytical, and leadership capabilities.
• Promote a proactive qual