Senior Director, Business Intelligence

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.

 

Overview

As the Senior Director, Business Intelligence, you drive the strategic vision, development, and execution of business intelligence and analytics capabilities that empower data-informed decision-making across the organization. You lead a team of analysts and partner cross-functionally to develop dashboards, define key performance metrics, and surface actionable insights that drive operational excellence and business growth.

 

Responsibilities

• Lead the Business Intelligence function, setting strategy and delivering reporting and analytics capabilities that support company-wide objectives.
• Design and implement scalable, reliable dashboards and data tools that provide visibility into key metrics and performance trends across departments.
• Partner with executive and functional leaders to understand business goals and translate them into data models, KPIs, and measurement strategies.
• Drive a culture of data-driven decision-making through data literacy enablement, intuitive tools, and self-service reporting platforms.
• Own the integrity, structure, and governance of key business data and reporting systems, working closely with Data Engineering and Systems teams.
• Evaluate current tools and systems and make recommendations to improve scalability, data integration, and visualization.
• Manage, develop, and mentor a team of BI analysts to ensure high performance, collaboration, and alignment to business priorities.
• Deliver high-quality insights that influence planning, forecasting, customer experience, sales performance, and operational efficiency.
• Lead strategic projects that require complex data modeling, forecasting, and scenario analysis in support of executive decision-making.
• When necessary, support and collaborate with the Chief Financial Officer, Senior VP of Finance and Director of FP&A for special projects (Refinancings, Acquisitions, Divestitures, and other Strategic Initiatives).
• Ability to take on additional senior level responsibilities on a temporary basis in Accounting and FP&A due to unforeseen staffing requirements e.g. family leaves, etc.

 

Qualifications 

Minimum Qualifications  

• 10+ years of progressive experience in business intelligence, analytics, finance, or operations, with at least 5 years in a leadership role.
• Direct Private Equity Experience in a software portfolio company.
• Proven success leading business intelligence or analytics functions in a high-growth, global SaaS or technology company.
• Deep expertise in designing and implementing reporting solutions using tools such as Excel, Salesforce, Tableau CRM, Looker.
• Experience working with data warehouses and ETL processes (e.g., AWS Redshift, Fivetran, Looker ML).
• Demonstrated ability to translate business problems into structured data questions and deliver clear, compelling insights to senior leadership.
• Strong project management skills with the ability to balance short-term needs with long-term scalability.
• Excellent communication skills, with a proven ability to influence stakeholders at all levels and present complex data clearly.

Preferred Qualifications 

• Bachelor’s or advanced degree in Business, Finance, Data Science, Computer Science, Economics, or a related field.
• Experience in e-commerce, SaaS, or technology-driven environments.
• Knowledge of financial and operational metrics specific to SaaS businesses (e.g., ARR, churn, CAC, LTV).
• Experience collaborating closely with Data Engineering, Finance, and Revenue Operations teams.

 

Travel Required

Up to 20%

 

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

  

What it’s like to work at Rithum 

When you join Rithum, you