Big Rock Grill & Catering Senior Team Leader

Description

Summary

Oversees the daily operations of the Big Rock Grill and Rock City Catering. Performs tasks including, but not limited to, inventory, coaching and counseling partners, portion control, and cash handling. Under the direction of the Rock City Food & Beverage Manager the Big Rock Grill/Catering Senior Team Leader is responsible for performing the following duties:

Responsibilities

• Delivers excellent guest service to internal and external customers in line with the organization’s mission, culture, and values.
• Models appropriate guest and partner interaction at all times, displaying the values of the culture of excellence and leading in a manner that serves as an organizational model for the values.
• Leads team in accordance with Culture of Excellence and operational goals.
• Greets all guests with enthusiasm and friendliness, delivering excellent guest service.
• Is a liaison to Rock City Food & Beverage Manager, ensuring “communication is key” attitude.
• Maintains full knowledge of menus, recipes, and other pertinent information, constantly increasing knowledge of food, beverages, and other products and services.
• Answers guest questions about food, beverages, and our facilities accurately and in a friendly manner.
• Creates and/or reviews weekly schedules for partners, ensuring all shifts are efficiently staffed.
• Provides necessary direction to Big Rock Grill/Catering partners, ensuring that partners perform their assigned duties.
• Develops relationships with guests and provides the highest level of service in accordance with our standards. 
• Serves as point of contact to respond to customer requests, feedback, and questions, doing so in a manner that reflects excellence and professionalism to achieve positive outcomes, keeping Manager informed of feedback from both guests and partners.
• Trains new partners to ensure knowledge of opening/closing procedures and guest service expectations.
• Oversees daily supervision of partners, along with the Manager, motivating and leading them in accordance with our Culture and Values.
• Participates in ordering items needed for The Big Rock Grill while maintaining and building good relationships with vendors.
• Assists in ensuring health codes and safety standards are followed to maintain a high health score.
• Follows checklists and standard operating procedures, including those related to inventory and portion control.
• Maintain daily sales report logs and organize cash, credit, and detailed notes as to overs/shorts and any POS problems engaging IT support services when needed.
• Always ensure adherence to organization policies and procedures. 
• Maintains a safe, clean, organized, and stocked work area.
• Maintains ServSafe Certification.
• Performs cashier duties, bartending, food service and food preparation as needed.
• Assists with caterings in Big Rock Grill and Pavilion as needed.
• Performs daily and monthly cleaning duties as well as other duties assigned by management.

Requirements

Qualifications

• High school diploma or GED required.
• At least 2 years previous experience in a restaurant and/or related food service experience, including direct guest facing customer service.
• Coordination and Team Leader skills with the ability to motivate, develop, and oversee others.
• Ability to lead up to 15 partners.
• Must possess excellent computer skills and be proficient in MS Office, including Word, Excel, and Outlook.
• Willing to obtain ServSafe Certification.
• Possess a kind personality, the desire to contribute to a great team, and willingness to learn or improve skills.
• Ability to display a professional and polite image to guests and team partners.
• Ability to speak effectively in one-on-one and small group situations knowing that your feedback and input is important to the team.
• Ability to read and understand recipes and operational documents.
• Ability to work effectively with a team in a fast-paced, efficient, cooking environment.
• Ability to add, subtract, multiply, and divide. Ability to perform these operations using units of American money. 
• Ability to provide a flexible schedule to work nights, weekends, holidays, and special events as needed.
• Required to regularly use hands and fingers. Ability to lift/move up to 30 pounds. Required to walk, stoop, kneel or crouch frequently. Must be able to stand regularly