Senior Revenue Operations Analyst

Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands across the globe trust Cyara to deliver customer smiles at scale.  Interested to find out more about us?  Check out:  www.cyara.com 
Want to know what it’s really like to work at Cyara?  Check out this link to meet some real Cyaran’s and read about their individual career journey with us:  https://cyara.com/employee-profiles/ 
Cyara’s Diversity, Equity, Inclusive and Belonging Statement: At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. 
 Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. 
As the Senior Revenue Operations Analyst, you will play a critical role in driving the company's revenue growth and operational efficiency. You will be responsible for overseeing and optimizing all aspects of the revenue operations function specific to customer success.  You will work closely with senior leadership to develop and execute strategies that drive revenue growth, improve customer satisfaction, and enhance operational effectiveness. 

Let's talk about the role and responsibilities:

• Develop and implement strategic plans to drive revenue growth customer success. 
• Act as Business Partner to the customer Success leadership on all things related to CS business. 
• Own Customer Success’s QBR Process and Execution. 
• Assist in Quota assignment and compensation reporting. 
• Drive Customer Success forecasting process and cadences along with reporting. 
• Collaborate with customer success teams to understand business requirements into data analysis solutions, optimize processes and drive cross-functional alignment. 
• Analyze customer success data to identify trends and opportunities for improvement and support decision-making. 
• Drive operational efficiency by implementing best practices and process improvements. 
• Ensure compliance with company policies and industry regulations. 
• Develop and maintain strong relationships with key stakeholders, both internally and externally. 
• Collect, clean, and analyze data from multiple sources to generate insights and make recommendations. 
• Develop and maintain dashboards and reports to track key performance indicators (KPIs) and metrics. 
• Stay current with industry trends and best practices in data analysis and visualization.

Let’s talk about your skills/expertise:

• Bachelor's degree in business, marketing, mathematics, or a related field. 
• 8+ years of experience in revenue operations, sales operations, or a related field. 
• Experience driving revenue growth and operational efficiency in a B2B software company. 
• Experience presenting strategic information to Executive Leadership and Board is a plus. 
• Exp