Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

Who You Are

As a Customer Onboarding Associate, you are interested in a career path working closely with new customers. You are a detail-oriented professional with a passion for ensuring a seamless experience for our newly committed customers. You thrive in a fast-paced environment where accuracy and efficiency are paramount. Your strong communication skills enable you to provide clear and helpful responses to customer inquiries, while your proactive approach allows you to collaborate effectively with internal teams to address any issues that may arise.

You’ll assist new small business customers with their account setup and initial training, and your main priority is to guide customers through their transition to Justworks to ensure their long-term success with Justworks. You are also a team player who takes pride in your ability to handle administrative tasks with precision, supporting senior team members and contributing to the overall success of the onboarding department. Your commitment to excellence and dedication to customer satisfaction make you an invaluable asset to our team.

Your Success Profile

What You Will Work On

• Help manage the overall customer onboarding process for our self-enrollment customers, working closely with small business owners to set them up for success on the platform.
• Accurately verify and confirm the setup of newly committed accounts, ensuring all details are correct and complete.
• Proactively identify and address potential bottlenecks or obstacles that will prevent a customer from completing their onboarding within the desired timeframe.
• Responsively handle inquiries from the self-enrollment customers, providing clear and helpful answers to customer questions.
• Collaborate closely with internal teams, including the onboarding specialists, to proactively address and resolve customer needs or special requests.
• Provide high-quality support to customers through phone and email as needed.
• Undertake administrative tasks for senior team members, performing 'white glove' tasks as assigned within the Justworks platform.
• Embody the Justworks brand and advocate for your customers’ best interests with key stakeholders on other teams
• Performs other related duties as assigned with an emphasis on- 
• Customer Focus - Build strong customer relationships and delivery customer-centric solutions 
• Plans and Aligns - Breaks down objectives into appropriate initiatives and actions; stages activities with relevant milestones and schedules
• Collaborates - Building partnerships and working together with others to meet shared objectives
• Curious - The innate desire to learn, grow and understand

How You Will Do Your Work

As a Customer Onboarding Associate, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Good judgment - The exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
• Detail-oriented - Exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Foundational sales knowledge: The specific set of sales skills (prospecting, cold calling, nurturing, engaging, presenting, negotiating, closing etc) and knowledge (product, markets,