Associate Account Support Analyst

Company :

United Concordia Dental

Job Description : 

JOB SUMMARY

***** This role requires coverage of the 5:00 PM to 8:00 PM EST hours, Monday through Friday. This aligns with the Small Business Unit's operating hours, which are 8:00 AM to 8:00 PM, Monday through Friday. This department handles both incoming emails and phone calls during this time. We offer flexibility in scheduling, with potential options including a 11:30 AM to 8:00 PM shift or a split shift arrangement. *******************************************

This job provides account support activities associated with the implementation and administration of groups and accounts.  Provides assistance with non-standard benefit implementation tasks.  Identifies and resolves problems related to benefit interpretations, non- standard benefits, handle rating concerns, and coordinate claim extracts and any subsequent adjudication requirements.  The incumbent may have direct interaction with producers, clients and sales reps to ensure complete implementation, on-going service and all renewal activity. The incumbent is new to the role and is developing competence in performing work assignments.

ESSENTIAL RESPONSIBILITIES

• Load and maintain group information and benefit files.
• Interact and provide support activities to Account Managers (For UCD:  Accounts Support Analysts are account managers for all small market clients.  May also be involved with managing all aspects of relationships with core partners.)
• Resolve benefit inquiries received from Account Managers, producers, sales reps and small market clients.  May coordinate meetings, projects, implementations with clients and core partners.
• Handle error management and ensure files are corrected.
• Analyze/coordinate the implementation of new products, group changes, benefit enhancements, non-standard benefits and activities related to mass updates.
• Other duties as assigned or requested.

EDUCATION

Required

• High School Diploma/GED

Substitutions

• None

Preferred

• None

EXPERIENCE

Required

• 0-1 year of relevant subject matter experience in the area of specialization

Preferred

• Experience in Health Care, Insurance or Sales

LICENSES AND CERTIFICATIONS

Required

• Producers License

Preferred

• None

SKILLS 

• Understands fundamental principles, concepts, practices and processes within a specific field or discipline.  Requires foundational analytical skills.
• Uses established processes to complete assigned activities and to solve problems.

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Never

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guid