Client Solutions Manager (Remote)

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 12 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

As a Client Solutions Manager, Provider, you will serve as a trusted advisor to a portfolio of Provider Clients driving revenue retention, product adoption, consultative relationship management, customer satisfaction, and operational success. The Client Solutions Manager, Provider must be adept in developing strong client relationships at all levels of the client organization to drive operational success, define and track success metrics, identify opportunities to implement best practices and increase ROI using Availity solutions with some of our most high-profile clients. In this role, you are expected to demonstrate strong leadership skills within the Client Solutions Management team and demonstrate an expert level of all CSM functions.

Sponsorship, in any form, is not available for this position.
 

Why you want to work on this team:

• Work on a team that is driving revenue streams for the organization

• Passionate about delivering exceptional customer service

• Work on a team that is collaborative and has fun along the way

To be qualified for this position you:

• Have a Bachelor’s degree or equivalent work experience.

• Have 2+ years of  provider experience such as revenue cycle management/billing experience or patient access experience in a healthcare setting.

• Have experience in inpatient and outpatient billing procedures, business rules and processes.

• Have 2+ years’ experience in client success management having developed effective client success plans that clearly identify the clients’ goals/objectives, outline of tasks or processes, measurements of progress, and measurable outcomes that prove value, such as revenue growth, reduced churn rate, improved operational processes, improved customer satisfaction, or increased product adoption.

• Have experience in managing software upgrades in a revenue cycle or hospital environment. Working knowledge of practice management software applications or equivalent technical experiences with software implementations.

• Have strong understanding of industry trends.

• Are proficient experience with Microsoft suite of products (i.e. Word, Excel, PowerPoint, Teams). Strong understanding of creating pivot tables. Strong understanding of creating PowerPoints.

You will set yourself apart with:

• Strong provider account management experience

• Healthcare Technology experience

• You are a strong advocate for the client - their satisfaction is always top-of-mind.

• Proven success in improving NPS and decreasing churn through client success management techniques.

You will be:

• Managing a portfolio of provider client accounts to foster revenue retention and growth, product adoption, customer success, and operational excellence through development of long-term business partnerships.

• Developing an in-depth understanding of the client’s business and internal workflow.

• Developing relationships with primary contacts and stakeholders including executives, key decision makers, and influencers within the client’s organizations. Understand clients’ organizational goals, issues, and pain points and identify how Availity’s services and solutions can help solve their most pressing problems to drive success.

• Providing expert insight and best practices to customi