ADMINISTRATIVE COORDINATOR | Consumer Advocacy & Response Division

Attention applicants:  Do not apply for this position via the MassCareers website.  Your application will not be received. 

To apply, follow the link below to the Attorney General’s Office direct application page.

www.mass.gov/ago/employment.

ADMINISTRATIVE COORDINATOR

CONSUMER ADVOCACY AND RESPONSE DIVISION

PUBLIC PROTECTION & ADVOCACY BUREAU

(Boston Office)

Attorney General Andrea Joy Campbell is looking for a highly motivated individual to assist with the  processing and assignment of consumer intakes received by the Consumer Advocacy & Response Division (CARD).

CARD receives and reviews complaints, advocates on behalf of Massachusetts consumers, and implements settlements entered into by the Attorney General’s Office (AGO) in various areas relating to the Office’s consumer protection efforts, including: debt collection, mortgage lending and servicing, housing, automobile sales and lending, utilities, and professional services. The Division also provides referrals and other assistance to consumers, performs research, engages in community outreach, and participates in public education trainings.

Primary Duties: The Administrative Coordinator enters incoming correspondence into the AGO’s record system and sends outgoing correspondence in response to inquiries from the public. Duties include:

·         Enter and validate consumer complaint data into the AGO’s record system.

·         Prepare and process letters in response to consumer complaints.

·         Support the collection, review, and response to requests for records under the public records laws.

·         Greet members of the public that visit the AGO’s Boston office. 

·         Provide general administrative support to the office including processing mail.

·         Perform other duties as assigned.

Position Type:  Full-Time/Non-Exempt

Salary:  $59,513

To apply for this position:  Please visit the Employment and Recruitment Portal of the Attorney General’s Office at BambooHR and apply directly.  Applications submitted via MassCareers website are not received. 

You will be asked to submit a cover letter and resume when applying for this position.  The application deadline is August 17, 2026 at 5:00 PM (ET) .

Qualified individuals with disabilities are encouraged to apply.  We will gladly assist applicants in need of an accommodati