Outbound Team Lead, Fulfillment - (Shift 4)

ABOUT THRIVE MARKET
Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy, and sustainable products at member-only prices. Every day, we help our 1.4M+ Members find better products, support better brands, and build a better world in the process. We are a profitable, half-billion-dollar revenue business proving that mission-focused companies can succeed. We are also a Certified B Corporation, recently became a Public Benefit Corporation, and are a Climate Neutral Certified company. Join us as we bring healthy and sustainable living to millions of Americans in the years to come.
THE ROLEAt Thrive Market, we have fun, we love what we do and it shows by our expansive growth. Our Thrivers are the backbone of our success. 
With the continued growth of our Fulfillment Center in Sparks, NV, we have some exciting employment opportunities. Come experience all that we offer and Thrive along with us! 
The Outbound Lead is responsible for leading a team of associates to ensure efficient order picking, packing, and shipping processes. This role requires strong organizational skills, leadership capabilities, and a focus on maintaining high productivity and quality standards. The Distribution Lead will play a critical role in achieving operational goals, enhancing workflows, and fostering a positive team culture.
SCHEDULEThursday, 4:30pm-5am / Friday & Saturday, 5:30pm-5am (overtime as needed)

RESPONSIBILITIES

• Supervise, guide, and motivate a team of outbound associates, ensuring adherence to daily schedules and task assignments.
• Provide hands-on support, including training new team members and reinforcing standard operating procedures.
• Foster a positive, inclusive, and results-driven work environment.
• Oversee the outbound processes, including order picking, packing, and shipping, to ensure timely and accurate fulfillment of customer orders.
• Monitor workflows to optimize efficiency, minimize delays, and resolve bottlenecks in real-time.
• Perform regular quality checks to ensure orders meet company standards.
• Identify opportunities to improve outbound operations, implement best practices, and collaborate with management to enhance overall performance.
• Utilize data and metrics to monitor team performance and recommend process changes to achieve key performance indicators (KPIs).
• Work closely with inventory and replenishment teams to ensure product availability and prevent fulfillment delays.
• Maintain accurate records of outbound shipments and ensure compliance with inventory control procedures.
• Promote and enforce adherence to all safety protocols, ensuring a safe work environment for all team members.
• Ensure compliance with company policies, industry regulations, and operational guidelines.
• Provide regular updates to management regarding team performance, outbound metrics, and operational challenges.
• Communicate effectively with other departments to ensure seamless coordination across the fulfillment center.

QUALIFICATIONS

• High school diploma or equivalent (Associate’s or Bachelor’s degree in a related field is a plus).
• Minimum of 2 years of experience in a warehouse, distribution, or fulfillment environment, with at least 1 year in a leadership or supervisory role.
• Strong knowledge of outbound operations, including order picking, packing, and shipping processes.
• Excellent leadership, organizational, and time-management skills.
• Ability to use warehouse management systems (WMS) and other relevant technology.
• Strong problem-solving skills and the ability to adapt to a fast-paced, dynamic environment.
• Excellent communication and interpersonal skills, with the ability to work effectively with a diverse team.
• Experience in e-commerce or high-volume distribution environments (preferred)
• Familiarity with lean processes, Six Sigma, or other operational improvement methodologies (preferred)

BELONG TO A BETTER COMPANY

• Comprehensive health benefits (medical, dental, vision, life, and disability)
• Competitive pay + equity
• Multiple work schedules available
• Opportunities for advancement. We have programs that will start you on a path and train you along the way
• Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform
• Free Thrive Market membership and discount on private label products
• Casual atmosphere and great people to work with

We're a community of more than 1 Million + members who are united by a singular belief: It should