Director, Delivery Services (Q3 2025)

Who You Are:

You are a strategic leader with a track record of building and scaling high-performing services organizations. You are skilled in developing and optimizing service delivery models across diverse technology platforms. Passionate about delivering exceptional client outcomes and continuously improving service quality. Comfortable working cross-functionally and influencing stakeholders at all levels.

About The Role:

As a Director of Delivery Services, you will focus on driving services revenue, building scalable processes, and delivering exceptional client outcomes across a wide range of technology domains, including security, networking, data center, cloud, automation, and observability. The Director, Delivery Services will oversee the planning, delivery, and optimization of services involving industry-leading platforms such as Palo Alto Networks, Fortinet, Rubrik, Cisco, Juniper, Arista, Aruba, Dell, HPE, NetApp, Pure Storage, VMware, Ansible, Terraform, and observability tools. The ideal candidate will have a proven ability to evaluate, improve, and optimize processes, ensuring both operational excellence and high-quality service delivery.

Other responsibilities include: 

Revenue Growth

• Develop and execute strategies to grow Myriad360’s services revenue across security, networking, data center, and automation portfolios
• Collaborate with sales teams to position services offerings, including security assessments, architecture design, and managed security solutions
• Create and refine service packages to address market demands while driving profitability and long-term client value

Leadership and Team Development

• Lead a high-performing team of engineers, consultants, and project managers, specializing in security, networking, and data center solutions
• Foster a culture of accountability, innovation, and continuous improvement
• Mentor and develop team members to support professional growth and operational success

Process Optimization

• Evaluate, maintain, and continuously improve processes to ensure scalable, repeatable, and efficient service delivery
• Implement best practices and tools to streamline operations, improve quality, and enhance client satisfaction
• Monitor and analyze key performance indicators (KPIs) to identify and address gaps in performance or efficiency

Service Delivery Management

• Ensure all services are delivered on time, within budget, and exceed client expectations
• Oversee delivery of Myriad360’s comprehensive services portfolio, including:
• Security: Deployment and optimization of Palo Alto Networks, Fortinet, and Rubrik solutions for next-gen firewalls, secure SD-WAN, endpoint protection, and data recovery
• Networking: Design, deployment, and optimization of Cisco, Juniper, Arista, and Aruba infrastructure
• Data Center: Infrastructure projects utilizing Dell, HPE, NetApp, Pure Storage, and VMware for compute, storage, and virtualization.
• Automation: Deployment of tools like Ansible and Terraform to streamline client environments
• Observability: Implementation of platforms for holistic infrastructure and application monitoring

Operational and Financial Management

• Drive profitability by optimizing resource utilization, maintaining strong margins, and managing costs
• Develop and manage budgets, forecasts, and financial metrics for the services division.
• Create and refine operational frameworks to support consistent and scalable service delivery.

Client and Vendor Relationships

• Serve as an executive-level point of contact for key clients, fostering trust and ensuring client satisfaction
• Build and maintain strategic partnerships with key vendors, including Palo Alto Networks, Fortinet, Rubrik, Cisco, Juniper, Arista, Aruba, Dell, HPE, NetApp, Pure, VMware, and others
• Leverage vendor relationships to enhance Myriad360’s services portfolio and competitive position
• Complete ongoing security awareness training and comply with company policies to the requirements section
• Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts
• Other duties as assigned 

Desired skills and experience: 

• Bachelor’s degree in a related field; advanced degree preferred
• 15+ years of experience in IT servi