Admissions Assistant - Customer Service Specialist Intermediate

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

Working Title:

Admissions Assistant - Customer Service Specialist Intermediate

Institution:

Alexandria Technical and Community College

Classification Title:

Customer Svcs Specialist Int

Bargaining Unit / Union:

206: AFSCME - Clerical and Office

City:

Alexandria

FLSA:

Non Job Exempt

Full Time / Part Time:

Full time

Employment Condition:

Classified - Unlimited

Salary Range:

$20.76 - $29.22

Job Description:

Are you passionate about helping others and creating a welcoming environment?  As the Admissions Assistant, you’ll be the friendly face and helpful voice that greets prospective students, families, and community members – often providing their very first impression of our college!

In this dynamic and fast-paced role, you will:

• Be the go-to person for admissions-related questions, offering clear and accurate guidance on processes, policies, and college services;
• Support students through their admissions journey, from first inquiry to enrollment;
• Manage communications across phone, email, and in-person visits with professionalism and care;
• Keep detailed records using a Customer Relationship Management (CRM) software, such as Salesforce and student database to ensure smooth and efficient service; and
• Collaborate with a support team and provide occasional backup to the Campus Store.

We are looking for someone who thrives in a busy environment, enjoys helping others, and can juggle multiple priorities with attention to detail and a positive attitude. This position plays a key role in supporting our enrollment goals and our commitment to student-centered service.  You will report to the Director of Admissions and Recruitment, with daily oversight and task direction provided by the Admissions Services Manager.

Salary Range:

$20.76 to $27.53 Per Hour

Minimum Qualifications:

• Customer service skills sufficient to provide prompt, courteous, and accurate information to students and the public in person, over the phone, and via email.

• Word processing skills sufficient to create, format, and edit documents using software such as Microsoft Word.

• Spreadsheet skills sufficient to enter, compile, and retrieve data using programs such as Microsoft Excel.

• Data entry skills sufficient to accurately input, verify, and edit student records and communications.

• Communication skills sufficient to explain procedures, respond to inquiries, and prepare professional written correspondence using correct spelling, punctuation, and grammar.

Preferred Qualifications: 

• Two or more years of office or administrative experience; A Bachelor’s Degree may substitute for one year of experience and an Associate Degree may substitute for six months experience.

• Knowledge of college admissions, registration, and financial aid processes.

• Database and records management skills sufficient to enter and retrieve data using systems such as ISRS or Salesforce.

• Familiarity with systems such as Workday, Salesforce or ISRS.

• Experience with cash handling or operating a point-of-sale (POS) system.

• Bilingual in Spanish and/or Somali to support diverse student populations.

Other Requirements:

Please provide a cover letter and resume when applying for this position.

Work Shift (Hours / Days of work):

Full-Time, Unlimited (12-month position)

Monday through Friday, 8:00 a.m. to 4:30 p.m. (includes two 15-minute paid rest breaks; one 30-minute unpaid lunch break) *Extended hours the week before semester start and the first week of semester, open house, and other events.

Telework (Yes/No):

No

About:

Alexandria Technical & Community College (ATCC) provides quality hands-on and liberal arts education to more than 4,700 students each year, and has been ranked the #1 Community College in Minnesota every year since 2019. ATCC offers more than 50 programs and transfer pathways in fields like business, design, education, human services, health, manufacturing, police training, and transportation. Most programs can be completed in two years or less, with some offerings as short as one semester. With among the highest graduation rate in the country, a 99% job placement rate, and several online programs ranked in the top 20 nationwide, ATCC maintains a longstanding reputation as an academi