Area Property Manager

Description

Job Title: Area Property Manager

Reports To: Director of Leasing

Department: D14 - Leasing

FLSA Status: Exempt (Salary)

Position Summary:

The Area Property Manager, a leadership role at SC Swiderski, successfully combines their knowledge and experience in the Property Management Industry with a talent for guiding, coaching, and developing people, while supervising a team of Property Managers and their assigned properties.

A central figure in the success of stakeholders in the properties they oversee, they interact with ownership, on-site service teams, multiple SC Swiderski departments, and tenants, and will ensure that all activities are conducted in accordance with local, state, federal, and equal housing opportunity laws. 

Job Duties & Responsibilities:

Property Management: ( 45%)

• Maintain competitive occupancy percentages and rents at properties by setting goals and work with the Property Manager daily,
• Participate with corporate leadership in strategic planning process and developing strategic initiatives to drive the success of the overall organization,
• Develop and update standard operating procedures for leasing operations and develop training plans for Property Management staff,
• Drive industry standards of quality; track trends, establish root cause, and create action plans,
• Partner with the Facilities Management team to develop processes (SOP’s) and procedures that drive the success of the overall leasing function at SCS through collaboration and innovation,
• Monitor Unit Vacancies Reports and upcoming Lease Expirations to provide proactive analysis to the Property Manager and Owner to better manage occupancy,
• Understand and monitors portfolio submarkets to maximize revenue growth by comparatively shopping competitors on the phone and in person,
• Evaluates how leads-versus-leases ratio is performing at all properties in the portfolio on a daily, weekly, and monthly basis,
• Conduct property inspections daily, weekly, or monthly (depending upon the tenure of the Property Manager) and inspecting three or more vacant ready units per property for quality control purposes,
• Review property websites for accuracy,
• Apply our screening criteria to approve or decline rental applications and oversee the renewal process of expiring leases for your portfolio of properties,
• Utilize conflict-resolution techniques for residents regarding rules and regulations, move-out and eviction issues,
• Oversee the Security Deposit Transmittal process for move-outs in your portfolio of properties.  

Team Leadership: ( 30%)

• Manage an internal group of Property Managers and their teams (Maintenance Technicians, Cleaners & Turnover Specialists),
• Provide area leadership, establish, and maintain effective and productive working relationships of the Property Management team, other SCS departments, and promote positive morale,
• Maintain the standard of astonishing customer service with our internal and external customers in all dealings, treating people with respect and care.
• Working with assigned Property Managers:
• Interview, hire, train, mentor, counsel and create measurable goals for employees in your portfolio of properties,
• Effectively encourage, lead, motivate and involve Property Management teams to operate to the best of their abilities and within the guidelines of the company goals,
• Evaluate and document employee performance through the performance management process and written reviews providing supplemental training as needed,
• Engage each employee with high levels of communication to foster an open and inclusive culture,
• Collaborate with the Safety Team on safety programs as warranted due to regulatory changes, industry best practices, and lessons learned from prior projects.
• Participate in special assignments – for example: corporate marketing, commercial leases, lease-up, and vendor relations,
• Report on weekly performance in team meetings and liaise with leadership team,
• Manage effective and timely communication across all internal and external property stakeholders,
• Participate in Leasing Department meetings.

Administration: ( 25%)

• Following existing processes and standards (SOP’s), respond in a timely manner to the needs of supportive work groups such as Accounting, Maintenance, HR, Safety, Development, Leasing, Project Management, etc., 
• Review all budgets for prospective projects during feasibility,
• Drive cost savings recommendations in product design,
• Provide weekly reporting, updates, reca