Senior Business Analyst

Argo Group is a leader in specialty insurance with a vibrant culture built on respect, equality, wellness and opportunity. We’re an innovative organization that’s small enough to be agile and big enough to make a difference in our industry.  

Our flexible workplace is continuously evolving to ensure all employees feel: 

• Comfortable bringing their whole selves to work. 
• Confident that they will be treated respectfully. 
• Recognized for their performance and provided with equal opportunities to succeed. 

At Argo, skill meets opportunity. If you’re wired to raise your hand and ask, “Where can I help?”, you’ll thrive with us. 

Argo Group, through its operating subsidiaries, offers high-quality commercial Property and Casualty (P&C) insurance products and services tailored to the needs of businesses and public entities. At Argo Group, we leverage the success, discipline and expertise of our people and an understanding of our customers’ needs to provide a diverse portfolio of products and services. This approach helps those we insure drive down their ultimate cost through prevention and aggressive claims handling. Simply stated, our products and services help keep businesses in business.

Argo Group US currently has a challenging opportunity for a Senior Business Analyst. This enthusiastic, self-motivated individual will be part of a team-oriented environment in the Business Process and Change Management Department.

The Senior Business Analyst will be the primary liaison between IT departments and various business units to elicit, analyze, communicate and validate requirements for changes to business processes and IT applications/systems.  This individual acts as a consultant for business problems and opportunities and may provide insight for possible technical solutions that enable the organization to achieve its goals. This will be a hybrid role located near our San Antonio office.

Responsibilities

The Senior Business Analyst ensures that the business intent is carried through the project’s business analysis work and that the business analysis work is of sufficient quality to meet solution objectives and deliver business value.

• Serves as the liaison between the customer community and the development team through which requirements flow.
• Conducts interviews and leads requirements gathering sessions with business representatives to elicit and document business requirements for systems development.
• Elicit and write business and system functional and non-functional requirements including usability, reliability, performance and support requirements of a system.
• Maintain requirements per Project Management Office (PMO) standards of documentation.
• Act in a project management capacity, when a PM is not assigned to the project.
• Effectively communicate issues to business customers and elicit feedback for applications programmers and technology solution providers.
• Applies use of tools to define requirements and documentation.
• Acts as Subject Matter Expert for assigned projects and processes.
• Conducts issue triage and escalation as it relates to requirements/technical issues for the client/project.
• Performs Knowledge Transfer with technical teams – Development, Quality Assurance and Production Support.
• Coordinates building of user acceptance test cases by the clients; as well as the execution of user acceptance testing.
• Mentors internal or external Business Analysts and reviews work product of such partners on as needed basis.
• For Agile based projects, may serve as Product Owner to manage product backlog, per business needs.
• Performs systems analysis and supports development team with analysis, data mapping and identifying XML specifications needed.
• For configurable applications, can configure business rules and workflows when needed.  Supports business users in these configuration requests.

Qualifications

• 5+ years’ experience in a Business Analyst capacity, focused in an P&C Insurance Business Environment, preferably Commercial Sector.
• BS/BA Degree from an accredited college or university in Business Administration, Information Systems or related field preferred; MBA highly preferred.
• Must have at least 1 year of Insurance business experience, but preferably 2-4 years of business experience (claims, underwriting, agency accounting, corporate underwriting, etc.).
• Must have at least 2 years of experience working with Insurance IT systems. Must possess “systems thinking” ability and visibility into IT systems landscape.
• Ability to configure insurance products on a configurable insurance application platform (Duck Creek/Guidewire/Majesco etc.).
• Able to work directly with clients to understand business requirements on a projec