Customer Advocacy Manager

Location: Florida Remote, United States of America

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Remote- US

Thales is hiring an experience Customer Advocacy Manager that will build, manage, and scale a global customer advocacy program that elevates the voice of Thales customers across the cybersecurity landscape. This role is responsible for transforming customer success into compelling storytelling that drives pipeline growth, strengthens brand credibility, and deepens customer engagement.

Key Areas of Responsibility

• Manage day-to-day operations of the global customer advocacy program, including strategy, coordination and execution

• Align with product business line leaders on overall customer story themes and focus areas

• Partner with sales, customer success managers, and regional marketing to identify strong candidates for advocacy initiatives

• Conduct customer interviews and collaborate with product marketing on translating customer stories into case studies, video, web, and social media assets

• Ensure customer stories align with key messaging, cybersecurity solutions, and priority industry use cases.

• Secure customer participation in key Thales initiatives including analyst reports, product audit interviews, SKO customer panels

• Establish processes to track advocacy activity, measure impact, and grow participation (i.,e. reference database, SFDC tool etc.)

• Create quarterly advocacy reports; share with sales, marketing, regional marketing, product marketing, and customer success leadership

• Produce other customer-facing content: Nurture stream, ROI / business-impact reports and benchmarks

Minimum Qualifications

• Bachelor’s degree in Business or Marketing or another related field of study or equivalent work experience

• 5-8 years’ experience in customer marketing, advocacy, or reference programs. Cybersecurity experience preferred.

• Strong written and verbal communication to effectively translate customer stories into high-impact marketing assets

• Proven ability to build strong rapport and cross collaboration with internal stakeholders (product marketing, sales, customer success, regional marketing) and customers

• Highly motivated and able to multitask; work with a sense of urgency

• Highly detail oriented, organized, and able to prioritize assigned tasks

• Experience using Salesforce, Allego, reference tracking tool

Applicants must be legally authorized to work in the United States for any employer at the time of hire. This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future.

If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community! https://careers.thalesgroup.com/global/en/jointalentcommunity. You can upload your CV and our recruiters can get in touch with any new opportunities that may be of interest to you.

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This position will require successfully completing a post-offer background check. Qualified candidates with criminal history will be considered and are not automatically disqualified, consistent with applicable federal law, state law (the California Fair Chance Act), and local ordinances (San Francisco Fair Chance Ordinance, City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and Los Angeles County’s Fair Chance Ordinance for Employers).

Thales champions inclusion and we believe diversity strengthens the fabric of our culture. Thales is an Equal Opportunity Employer, including disability/veterans.

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