Food & Beverage Supervisor
HEI Hotels & ResortsAbout the role
About Us
Within the sweeping panorama of the north Georgia foothills, Chateau Elan began with the planting of the vineyards in 1981. From these lush vines has grown a 3,500 acre conference and leisure destination. We welcome your interest in applying for a position with Chateau Élan Winery & Resort. For many years, we have served our guests with the highest level of products and service in luxury resorts. We owe our growth and success to our associates who have served our guests with dedication and pride. The key to our continued growth is found in satisfying and exceeding our guests’ expectations. We look for people with personality, energy, enthusiasm and commitment. We nurture and train our associates throughout their tenure here. They, in turn, provide the highest level of guest service making Chateau Élan the special place it is today. Perks include but are not limited to discount hotel stays, discount spa services, discount golf, discount food and beverage, discount retail as well as access to the YouDecide® discount program. YouDecide® offerings include negotiated pricing arrangements for vacation destinations, hotels, vacation planning, rental cars, movie tickets/rentals, consumer electronics, consumer goods and services, personal services and even discounts on cell phones and plans.Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Compensation
Tipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? NoOverview
Responsibilities:
Monitor server’s adherence to all service standards.
Supervise service of guests, watchful of guest cues, body language, needing service.
Assist in developing training manual for all positions overseen.
Ability to train and perform all restaurant duties
Assisting in on-boarding of new associates
Coaching associates with a positive demeanor and helping them reach their potential
Perform pre-shifts, communicate hotel happenings, set standards of the shift, discuss opportunities and wins from previous shift.
Monitor and communicate Medallia, survey, responses in pre-shift
Oversee Communication board compliance
Oversee and monitor side work duty completion.
Monitor Attendance Compliance, record infractions and report
Oversee, Monitor associate breaks
Oversee, monitor time logs
Assist in serving, bartending, host(ess) as needed
Maintain bank to HEI Hotels and Resorts standards.
Read daily communication sheets from previous shift and prepare one for the following shift. Check floor plan for appropriate coverage.
Check Bar for cleanliness and set up. Check service stands and aisle areas. Check tables for cleanliness and proper set up. Follow ECOSURE guidelines
Abide by all State, Federal and Corporate liquor requirements pertaining to serving alcoholic beverages. Tips certification
Assist in compliance of Beverage requisition process. Sign off on requests and delivery.
Communicate daily with restaurant manager regarding special events, house counts
Consult directly with Clients in organizing, planning private events in restaurant. Be the primary contact.
Assist Management in beverage control, inventory and all month end requirements.
Assist management in beverage, food menu development
Assist management in outlet marketing efforts, seasonal specials, special of the day, off site events, representation of outlet
Generate and monitor reports, data as needed for DOFB
Formulate excel spreadsheets, power point presentations, as needed for DOFB
Executing any special projects in time assigned
Assist in payroll process as designated by FB management
Communicate both verbally and in writing to provide clear direction to staff.
Comply with attendance rule.
Perform any other job related duties as assigned.
Qualifications:
High School Diploma or equivalent required.
Knowledge of Food & Beverage op
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