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Client Service Representative

Ethos Veterinary Health
Grand Rapids, United Statesfull_timeVerifiedPosted 6 Jan 2026

About the role

Animal Emergency & Specialty Hospital of Grand Rapids, MI is a growing 24-hour Emergency & Specialty hospital offering a fast-paced work and rewarding environment. Our seasoned Emergency Veterinarians, Technicians, and Assistants pride themselves on providing high-quality medical care to our patients around the clock.
 
Schedule and Compensation:
· 3/12 hour shifts per week
· 2pm-2am
· 
Pay starts at $17 and increases based on experience
· Includes every other weekend, 3 holidays a year

Benefits:
· We work hard to support a learning environment where everyone is encouraged to ask questions and learn from co-workers and doctors
· Variety of cases – ensuring no two days are the same
· We utilize state-of-the-art technological equipment and provide the latest and most optimal animal healthcare treatment services
· We foster an environment where our technicians are utilized to their fullest ability and encouraged to continue their   professional development
· We provide mentorship & career growth opportunities
· Schedule Rotation – will discuss more during an interview
 
The Ideal Candidate:
· Previous Veterinary Reception experience preferred
· Ability to triage patients, assess and respond accordingly
· Ability to critically think and maintain a calm demeanor in stressful situations
· Passion for providing exceptional client care and being a patient advocate
· Outstanding  organization and communication skills
· Dependable, Knowledgeable, Experienced, Detail Oriented
· Kind, hardworking, humble TEAM player
· Able to work the posted schedule. This opening is currently for a day position (2p-2a) 3 days per week.
 
Benefits:
  • Medical/Dental/Vision Insurance
  • Short Term/Long Term disability
  • Uniform Allowance
  • Life Insurance
  • Shift Differential for overnight hours
  • Employee discount
  • Paid time off
  • 401(k)
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
 
 Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we wil

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Ethos Veterinary Health

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