Manager, Workforce Management

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Job Description

NBCUniversal is looking for a Facilities Information System Analyst! In this role, you will engage with all aspects for the NBCU Enterprise Integrated Workplace Management System (IWMS) and related connected Information Systems.  The IWMS is a core technology platform for NBCU enabling workforce labor scheduling, space management, move management, inventory, asset management & purchasing functions. You will work closely with business units through the company documenting business processing, mapping system configurations and architect system data repositories to drive reporting for decision making and day to day operations.  

What You’ll Do:

• Lead the oversight, performance, and reliability of facilities information systems, ensuring they consistently support operational, maintenance, and space‑management requirements at a managerial level
• Manage the Enterprise IWMS Platform including all aspects of user permissions, levels of access and functionality.  Program, system test, and map system fields to ensure proper system function across all applications
• Work closely with the hosted solution provider to set requirements/expectations for system upgrades, customizations, error handling and utilization
• Train users on IWMS and work to optimize the experience for users across the portfolio
• Drive data, analytics and visualization efforts collecting client requests for reporting and analysis
• Utilize advanced user tools for database management; extract, transform and load exercises as needed to administer the system
• Design & implement Service Level Agreements within the IWMS supporting client requests to set and meet expectations for service delivery across business units
• Work with the Office Services space and move teams on system management
• Work with the Maintenance Repair & Operations (MRO) and Service Center teams supporting enterprise sites with maintenance management, asset management Inventory and Customer Service process execution
• Work with the NBCU Sustainability team on all things Facilities Sustainability Data and system integrations to carbon reporting tools
• Work with the NBCU Sustainability team on all things Facilities Sustainability Data.   Expect to enhance existing IWMS and other Facilities databases to capture sustainability data and automate system integrations to carbon reporting tools
• Meet with staff, vendors and stakeholders to drive utilization of the IWMS optimizing the user experience
• Closely work with NBCU IT on all Facilities Information System support, upgrade and adoption needs
• Create and implement standards, policy, best practices, and SOPs
• As this role evolves, additional responsibilities will be assigned

Qualifications

Let’s Talk About You…

• Analytical expert- You create tools and processes quickly and accurately to provide job estimates for clients leveraging deep industry experience, historical trends, team expertise, and vendor relationships
• Cool Under Pressure – You handle stressful situations with ease and professionalism while juggling multiple stakeholders and competing priorities
• Creative – You seems to always find a way to solve things no matter how perplexing they may first appear
• Impeccable atten