Outsourced Services Manager, Startup Operations

Job Description

Outsourced Services Manager, Startup Operations

At EisnerAmper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact. Whether you’re starting out in your career or taking your next step as a seasoned professional, the EisnerAmper experience is one-of-a-kind. You can design a career you’ll love from top to bottom – we give you the tools you need to succeed and the autonomy to reach your goals.

EisnerAmper is seeking a senior-level Outsourced Services Manager who will be responsible for overseeing operational execution, internal reporting, billing coordination, and executive support for EisnerAmper’s Startup Outsourcing practice. The role combines process ownership, people management, and strategic support for firm leadership. The ideal candidate is highly organized, proactive, experienced in managing both people and systems, and capable of driving results in a fast-paced, client-service environment.

What it Means to Work for EisnerAmper:

• You will get to be part of one of the largest and fastest growing accounting and advisory firms in the industry

• You will have the flexibility to manage your days in support of our commitment to work/life balance

• You will join a culture that has received multiple top “Places to Work” awards

• We believe that great work is accomplished when cultures, ideas and experiences come together to create new solutions

• We understand that embracing our differences is what unites us as a team and strengthens our foundation

• Showing up authentically is how we, both as professionals and a Firm, find inspiration to do our best work

What Work You Will be Responsible For:

• Provide direct support to the Managing Partner, primarily managing a high-volume inbox and complex calendar coordination

• Proactively flag and respond to key emails, prepare agendas, and track action items

• Coordinate internal and external meetings, logistics, and occasional travel

• Own firm operations across the Startup Outsourcing group, including systems, tools, vendor coordination, and SOPs

• Oversee a part-time office administrator and delegate day-to-day office logistics, including supplies, guest experience, and scheduling meals or events

• Drive initiatives to improve workflows, productivity, and team efficiency

• Lead monthly billing cycle: manage time entry reviews, invoice generation, and payment follow-up

• Collaborate with client leads and accountants to ensure accuracy and timely collections

• Maintain updated client records, engagement letters, and billing data

• Generate dashboards and reports to support operational decision-making and employee engagement KPIs

• Provide insights and data support to group leadership

• Assist in onboarding new clients and employees with a focus on continuity and professionalism

• Participate in planning team events and office gatherings to foster collaboration and morale

• Help implement leadership communications, presentations, and internal messaging

• Support cross-functional collaboration across EisnerAmper service lines and innovation efforts

• In-person presence required at the San Mateo, CA office

• Occasional extended hours related to events or special projects

Basic Qualifications:

• Bachelor’s degree required.

• Minimum of 6+ years of experience in operations, business administration, billing management, or executive support.

Preferred/Desired Qualifications:

• Strong executive communication and prioritization skills

• Experience managing systems and workflows across cross-functional teams

• Expertise in calendar and inbox management for senior executives

• Advanced proficiency in Excel, PowerPoint, and G Suite

• Familiarity with tools such as QuickBooks, Xero, CRMs, and project management platforms

• Proven ability to work under pressure and manage multiple competing priorities

• Strong attention to detail with the ability to see the bigger picture

• Comfort operating in ambiguity and building process from scratch

• Demonstrated leadership and ability to manage junior staff or administrative support

EisnerAmper is proud to be a merit-based employer. We do not discriminate on the basis of veteran or disability status or any protected characteristics under federal, state, or local law.

About our Outsourced Services Team:

The EisnerAmper Outsourcing group brings ou