Scheduled Hours

40

Position Summary

Responsible for assessing, planning, coordinating and evaluating the care of patients.

Job Description

Primary Duties & Responsibilities:

• Communicates with patients daily about service needs, service guidelines and eligibility.
• Communicates with medical and supportive service providers/staff daily regarding scheduling, client/patient barriers, best practices, etc.
• Monitors inventory, determines needs, and places orders for client service supplies (i.e., food pantry, toiletries, bus tickets, etc.).
• Tracks timeliness of services provided; reports and addresses issues with services, troubleshooting and resolving issues.
• Completes service documentation in EPIC and statewide case management database.
• Monitors and requests additional supplies from vendors and ensures timely receipt and distribution.
• Conducts a comprehensive sensitive assessment with the client and family/support network as appropriate, in order to develop a plan of care to meet identified needs.
• Arranges and coordinates service referrals for the client/family as needed; provides ongoing monitoring of the activities implemented to carry out the plan of care. Refers clients/families to public benefits programs as eligible.
• Provides regular contact with enrolled clients and documents all contacts and service coordination activities in client records as required by program guidelines.
• Educates clients/families about the basic medical and psychosocial aspects of disease in order to optimize adherence to care.
• Provides proactive follow up, tracking symptoms and treatment responses.
• Adheres to all applicable state laws and the department’s rules and regulations regarding programs.
• Stay abreast of new resources, programs and developments. Participates in continuous training and education, including attendance at staff meetings and community meetings as assigned.
• Other duties as assigned.

Working Conditions:
Job Location/Working Conditions

• Normal office environment

• Patient care setting

Physical Effort

• Typically sitting at desk or table

• Repetitive wrist, hand or finger movement

• Occasional lifting (25 lbs. or less)

Equipment

• Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Master’s degree or combination of education and/or experience may substitute for minimum education.

Certifications:

The list below may include all acceptable certifications and issuers. More than one credential or certification may be required depending on the role.

Basic Life Support - American Heart Association, Basic Life Support - American Red Cross

Work Experience:

No specific work experience is required for this position.

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Required Qualifications:

• Basic Life Support certification must be obtained within one month of hire date.
• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements). 

Preferred Qualifications

Education:

No additional education beyond what is stated in the Required Qualifications section.

Certifications:

No additional certification beyond what is stated in the Required Qualifications section.

Work Experience:

No additional work experience beyond what is stated in the Required Qualifications section.

Skills:

Case Management, Clinical Evaluations, Community Resources, Computer Literacy, Effective Written Communication, Family Support, HIPAA Compliance, Oral Communications, Patient Care, Patient Education, Prevention Programs, Referral Coordination, Team Collaboration, Team Communication

Grade

C10

Salary Range

$52,600.00 - $78,900.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. I