IT Support Assistant IV

IT Support Assistant IV (Onsite)

*No Visa Sponsorship is available for this position.

About Cornell Ann S. Bowers College of Computing and Information Science

The Cornell Ann S. Bowers College of Computing and Information Science is a community of people committed to tackling some of the world's biggest challenges. Cornell Bowers CIS is home to the three academic departments: Computer Science, Information Science, and Statistics and Data Science, and it pushes boundaries in the information age through its commitment to both developing state-of-the-art computing and information technologies, and in studying and understanding the societal and human impact of these technologies.

Cornell Bowers CIS is responding to tremendous growth in student interest by investing heavily to increase its faculty—with a goal to increase by 50% over the next few years, as well as increasing its staff infrastructure, including its financial teams. Growth will allow the college to foster research excellence, expand critical and emerging fields, and increase opportunities for cross-disciplinary and university-wide collaboration. The college’s Sponsored Research Administration Center (SRAC) delivers pre and post award research management and planning support to Principal Investigators (PI) conducting interdisciplinary research ($20M annual sponsored, faculty gifts and discretionary funds out of $80M central/dept budget total). The typical Cornell Bowers CIS PI research profile is collaborative and multi-sponsored, and the college’s faculty are world leaders whose research is expanding fields of inquiry, developing core technologies, and examining the societal, sustainability, and ethical implications of technological innovation.

The Information Technology Service Group provides administrative, faculty, and research IT assistance to the College of Engineering, Computing and Information Science, and Cornell Tech in partnership with Cornell’s Central IT unit. Members of this team work collaboratively to provide Applications and Reporting, Infrastructure, Instructional, Desktop, Network, Research, Security, Audio Visual, and Web support.

The Opportunity

While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a psychologically healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

Working as a member of the CoE/Bowers CIS/TECH ITSG team, this position will deliver first level IT support (Desktop, Network and Application) for the CoE/Bowers CIS community. The team member will work with and understand the needs of the clients, which include faculty, students, and other staff, in order for the CoE, Bowers CIS & Tech communities to achieve their academic mission. CoE/Bowers CIS/TECH is a large academic entity with approximately 3,200 faculty, staff, graduate students, and undergraduates. The team member will contribute as a member of the CoE/Bowers CIS/TECH ITSG, reporting directly to the ITSG director. The primary responsibilities of this position are: - Configuration, setup, and maintenance of the desktop environment including general applications support as well as logical connection to network and server environments. - Understand and follow departmental, college, university, and US computer and network security requirements - Participate in maintaining computer and network security, including regular self-audits, adherence to University policy, complying with NY State and Federal laws/mandates, and working with others in the event of compromises. - Assist faculty computer and research needs as required. Including installing/configuring Linux, MS Windows, Mac OS, and/or other operating systems. - Troubleshooting and solving issues related to the computing and network connectivity problems. - Participate in identifying and recommending computing needs and solutions. - Work with management team members to ensure standards and processes are up to date and followed. - Document activities via ticketing and document systems, and any other material necessary for disaster recovery. - Web Site management: Control access, troubleshoot, provide assistance and guidance, and occasionally update.

CoE/Bowers CIS/Tech incorporates approximately 8,000 faculty, staff, graduate students, and undergraduates. The team member will contribute as a member of the ITSG, reporting directly to the supervisor of the end-user support team. The team member will work with and understand the needs of the clients, which include faculty, students, and ot