Field Sales and Service Manager

Every home deserves a defender. As a Home Guardian - Field Sales & Service Manager, your job is to build and lead the team that makes that promise real—day in, day out, across every neighborhood in your territory.

This isn't a behind-the-desk leadership role. You're in the field alongside your team, modeling what great customer engagement looks like, demonstrating best-in-class service delivery, and showing—not just telling—what it means to be a true Home Guardian. You'll drive new customer acquisition, strengthen service retention, and serve as the critical link between boots-on-the-ground execution and branch-level growth.

You'll directly supervise a team of field sales and service professionals, developing their skills, holding the standard high, and pushing everyone—including yourself—to keep improving. You report to the Regional Manager and operate as a key driver of your branch's success.

The right person for this role leads from the front, thrives in a fast-paced outdoor environment, and genuinely believes that protecting a family's home is worth doing right. If you're the kind of leader who builds people up while delivering results, and you want to be part of something bigger than a sales quota—this is your role.

We got you – Go-Forth: Your home's guardian.

First and foremost, your core values should align with ours:

• Give A Crap - Delight others by owning your role and saying yes. Take pride in how you appear & act & every other detail of the job. Be on time, attentive, & enthusiastic. Act as if the buck stops with you on every aspect of the job.
• Dig With a Flashlight - Lead with Curiosity. Don’t guess. Look. Don’t assume. Test. Stay curious enough to change your mind. Understand the cause of the fire before you grab the hose.
• Fight For Simplicity - Keep it simple & consistent. Focus on how things should be done every time.
• Face It, Fix It - Confront challenges directly and address issues head-on. A bias for action and powerful conversations drive our progress. It’s about getting it right rather than being right.
• GROW! Fast. - Two things are guaranteed: things will change. And they’ll change quickly. So we grow fast. As people. As a team. As a business. Learn quickly. Adapt quickly. Improve constantly. We happen TO the world.

Key Responsibilities:

Field Sales & Service:

• Operate a company vehicle to travel between customer locations daily, adhering to all traffic laws, Go-Forth vehicle use policies, and applicable state regulations.
• Actively engage in sales activities including prospecting, lead generation, and closing deals to meet or exceed assigned revenue targets.
• Conduct in-home visits and consultations to assess customer needs and recommend appropriate pest control products or service plans.
• Provide exceptional customer service throughout the sales process and ongoing service relationship, resolving complaints and inquiries promptly.
• Ensure customer satisfaction by maintaining positive, professional relationships and following up on service outcomes.
• Document customer interactions, service records, and sales activity accurately in the company's CRM system.
• Operate a company vehicle to travel between customer locations daily, adhering to all traffic laws, Go-Forth vehicle use policies, and applicable state regulations.

Team Supervision & Support:

• Supervise and coach a team of sales and service professionals to achieve individual and team performance targets.
• Lead by example by demonstrating best practices in sales techniques, customer service, and product knowledge.
• Provide ongoing training, guidance, and feedback to team members to enhance their performance and development.
• Monitor team performance, track sales metrics, and implement strategies to drive improvement and success.
• Conduct regular one-on-one check-ins and team huddles to communicate goals and reinforce accountability.

Operational Management:

• Oversee day-to-day operations including scheduling, territory management, and resource allocation.
• Coordinate with internal departments to ensure seamless execution of sales and service activities.