Jobs and Careers

Senior Community Programs Manager

UKRemotecontractVerifiedPosted 11 Jul 2025

💰 $110,000/yr

About the role

OVERVIEW As our clients' Senior Community Programs Manager, you’ll serve as the community’s voice and architect an online hub where customers and partners find answers, share feedback, and shape product direction while helping the company scale through self-service and peer-to-peer support. This is US based - fully remote - must be able to work W2 without sponsorship. NO C2C. Hourly rate: $55/hour Contract: August through February 2026 RESPONSIBILITIES

Design a cross-functional community strategy with Product, Support, Marketing, Customer Success, and IT, ensuring clear feedback loops and roadmap influence
Build and maintain engagement programs—onboarding journeys, discussion forums, expert groups, events, campaigns, and social-care channels—to grow active membership
Moderate daily activity, enforce guidelines, resolve conflicts, and fine-tune escalation processes to keep the space safe, inclusive, and efficient
Develop MVP/ambassador initiatives that spotlight power users, elevate peer support, and drive knowledge-base contributions
Create friction-reducing resources (FAQs, articles, videos) that shift users from case-based support to self-service and community solutions
Track and analyze KPIs, produce leadership reports, and translate community insights into product and process improvements
Coordinate with social and customer-marketing teams to align messaging and maximize reach across platforms

QUALIFICATIONS

5+ years of program or project management, including 3+ years leading online communities
Success working with distributed enterprise teams and technical stakeholders
Hands-on experience with major community platforms (Salesforce, Khoros, etc.) and social networks (LinkedIn, Facebook, X/Twitter, Slack)
Strong data-driven mindset; comfortable using metrics to guide strategy and show ROI
Excellent written, verbal, and presentation skills paired with high emotional intelligence
Proven ability to build relationships, foster inclusivity, and energize member participation
Bachelor’s degree or equivalent experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other non-merit factor. We are committed to creating a diverse and inclusive environment for all employees.