Assistant Field Operations Supervisor

Job Details

Job Location: Bearss Home Office - Tampa, FL 33613Position Type: Full TimeEducation Level: High SchoolTravel Percentage: NoneJob Shift: AnyJob Category: Health Care

Position Summary

The Crisis Center of Tampa Bay brings help, hope, and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, and emotional or situational problems.  The Assistant Field Operations Supervisor is, first and foremost, an Emergency Medical Technician (EMT) and supports this mission by responding to all assigned calls in the most appropriate and efficient manner, providing the highest standards of patient care while providing a safe and hazard-free environment.  In addition to field duties as an EMT, the Assistant Field Operations Supervisor also serves as a mentor, role model and educator to all field personnel and provides back-up support as the on-duty supervisor, supporting the Field Operations Supervisor and management team.

Strategic/Transformational Duties and Responsibilities

• Provides exceptional customer service and patient care as the first point of contact with the Crisis Center of Tampa Bay by safely transporting passengers with medical, physical, emotional, or developmental disabilities in a safe, courteous, and professional manner.
• Identifies opportunities and elevates recommendations to enhance performance, staff development, operational process, and efficiency, leading to empowered/engaged employees and increased profitability of TransCare.  
• Participates in the performance quality improvement (PQI) process and uses data to improve services and outcomes.

Transactional/Administrative Duties and Responsibilities

• Trains, mentors, and evaluates probationary EMTs; provides regular feedback to Field Operations Supervisor regarding training progression to ensure successful transition of competent EMTs prior to the completion of the 90-day introductory period.
• Attends and assists with new hire orientation, training, and testing; evaluates and assists in developing and implementing new or revised training programs.
• Serves as a mentor, role model, and educational resource for EMTs at all stages of EMT employment.
• When scheduled for a supervisor shift, the Assistant Field Operations Supervisor manages field personnel during their assigned shift and serves as the primary point of contact for any questions or concerns;
  • Documents any issues or concerns and escalates external and internal incidents to the Field Operations Supervisor and Operations Manager.
  • Completes schedule coordination/changes.
  • Monitors Samsara (vehicle camera system) to ensure necessary coaching is done.
  • Monitor time and attendance for assigned shift, update points in NinthBrain and draft corrective actions as needed.
  • Meets operational excellence standards and ensures a high level of patient care and customer service.
• Provides quality patient care utilizing thorough knowledge of protocols for all medical situations.
• Assesses, treats, and transports patients with appropriate techniques, resources and equipment while maintaining the highest standard of patient care.
• Maintains radio communication with the Systems Status Controller and responds to calls in an expedited manner; follows predetermined route and/or daily manifest.
• Ensures operational excellence by meeting or exceeding the following metrics:
  • Average on-task time for a total call from beginning to end is 60 minutes or less.
  • Average hospital turnaround time is 20 minutes or less.
  • Average response time is 15 minutes or less.
• Accurately completes the electronic Patient Care Report (ePCR), including observations and emergency medical care of the patient at the scene and in transit to the receiving medical facility for purposes of records and diagnostics;