Customer Service

Customer Service Specialist 

Xcelerate Solutions is seeking a Customer Service Specialist IV you will help ensure today is safe and tomorrow is smarter. Our work depends on Customer Service Specialist IV joining our team. Come join our award-winning organization and work with some of the most talented and brightest minds in the GovCon industry.

Location:

Remote, Hybrid, On Customer Site

Clearance:

 Top Secret 

Responsibilities: 

• Provide support via the telephone and/or Internet to resolve routine issues and respond to customer inquiries.
• Responds to inquiries received through phone, email, or face-to-face contact with a customer about the company, products, or services in a timely and accurate manner.
• Tracks questions and answers via a computer, as well as enter orders.
• Resolves more complex issues submitted by less-experienced specialists.
• May coach and review the work of less-experienced professionals.
• May serve as a team or task leader. (Not a people manager)

Requirements:

• US Citizenship Required
• Education: Associates of Arts/Associates of Science
• Required Experience: 5+ years of related experience
   

About Xcelerate Solutions:
Founded in 2009 and headquartered in McLean, VA, Xcelerate Solutions (www.xceleratesolutions.com) is one of America's fastest-growing companies. Xcelerate’s culture is defined by our diversified workforce of dynamic and versatile professionals, supported with growth and development opportunities that contribute to individual and company growth. This strong commitment to our employees has been recognized by our inclusion on the Washington Business Journal’s “50 Best Places to Work” list as well as being a “Great Place to Work” certified company with a 4.6 star, and a 99% CEO approval Glassdoor rating. Come find out why Xcelerate Solutions is one of the DC Metro top employers!

Xcelerate Solutions is an Equal Employment Opportunity/Affirmative Action Employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, age, equal pay, disability, veteran status, sex, sexual orientation, gender identity, genetic information, or expression of another protected characteristic. As part of this commitment to the full inclusion of all qualified individuals, Xcelerate provides reasonable accommodations if needed because of an applicant's or an employee's disability.

Pay Transparency Notice: Xcelerate Solutions will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.