Senior Analyst with French - Customer Issue Resolution (Auto & Aero) (m/f/*)

Job Description:

The Impact You’ll Make in this Role

As a Customer Issue Resolution Senior Analyst you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.

Person in this position is mainly responsible for delivering high quality service in Complaints/Disputes, Returns/Credits, and Credit & Collections Management and Resolution where process cycle time combined with delivering high quality service being the key driver for business divisions. Customer Issue Resolution Senior Analyst is a customer-facing position, interacting directly with automotive and aerospace external customers, Quality Teams, and partnering with cross-functional team members to drive results. It requires a comprehensive understanding of business processes, procedures, and information, turning data into useful and actionable information that resolves customer issues in a timely manner.

The main objective in this role is to secure efficient AR collection for 3M and ensure we meet the customer expectations and customer requirements in Complaint management activities, with strong emphasis on co-ordination and facilitation to ensure root cause and corrective actions. This position works independently to meet targets and objectives set by 3M management. Additionally, the position works with senior co-workers, supervisors and/or management for guidance on difficult or unusual situations.

Here, You Will Make An Impact By

• End-to-End CIR (Customer Issue Resolution) Management – handling customer issues related to billing, collections, and complaint management - this includes disputes, returns, adjustments and collection activities to secure timely payment and short cycle time for customer complaints.

• Must be able to work and handle sensitive/confidential financial data.

• Efficiently build credibility and trust with customers and businesses through timely and accurate CIR resolution processing.

• Interprets policies and regulations, investigates problems, and communicates with other departments and providers to research and resolve issues, identify and implement service solutions.

• May provide training to new employees and other members of work groups, including customer service, on credit systems and topics. Participates in department process improvement teams.

Your Skills And Expertise

To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:

• Bachelor's degree or higher from preferable business, economics but other degrees are accepted.

• Minimum 2-3 years of professional business experience in similar position - customer service, finance, supply chain or sales experience.

• English language capabilities.

• French Language capabilities (B2)

• Experience with customer service processes and systems – SAP and Salesforce.

• Account receivables (AR) knowledge and experience is a must.

Additional qualifications that could help you succeed even further in this role include:

• Demonstration of strong interpersonal, communication, analytical, organizational, and short-term planning skills.

• Handles a variety of inquiries and develops solutions for moderately complex issues. Strongly deliver and follow Team KPI targets in timely and efficient manner.

Job specifics:

• Location: Wroclaw

• Hybrid mode – minimum 2 days per week in office

• Full time

Supporting Your Well-being 

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. 

• Private medical care 

• Life insurance 

• Retirement scheme 

• Multisport card 

• Opportunity to work globally as part of an international organization 

• Work in a respectful, inclusive, and friendly environment with open door policy 

• Professional training and onboarding package 

• Supporting your professional development, possibility to gain certifications/co-founding studies 

• Supporting your work-life balance through being a part of community groups, CSR actions, volunteering 

• Internal integration events 

• Holiday Bonus